Sales Operations Intern (Mandarin speaker) – Seller Success

Job title:

Sales Operations Intern (Mandarin speaker) – Seller Success

Company

Back Market

Job description

Hi, we’re Back Market.We’re here to help make tech reliable, affordable, and better than new. We’re a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet – and consumers – a break. Our mission is simple: to do more with what we already have.Are you ready to join us?The Seller Success Department’s mission at Back Market is to source great products that our customers want, working with thousands of refurbishers selling on our platform. Within the Supply Department, the Cross-Border Sellers Team scales up the circular economy revolution by enabling a stable supply of high quality refurbished products from APAC countries to European consumers.As a Sales Operations Intern, your main priorities are to gather seller insights on common business blockers on after sales management and act as a trustworthy bridge between internal stakeholder teams and sellers. You will be able to contribute to overall business by leading on sales enablement projects or programs that unleash the potential of sellers to scale up.Your Mission (If You Accept It):

• Cross Functional & Internal Communication: Support the Seller Success Operations Manager to coordinate communications between internal functional teams (quality, logistics, finance, legal etc) and business team.
• Seller Communication & Webinars: be the key taskforce to lead on seller education webinars and develop Chinese content library.
• After Sales Support & Seller Feedback Mastery: be a crucial driver for improving sellers’ after sales management and support internal teams to enhance process:

Study sellers’ feedback on after sales cases, analyze and guide sellers to follow processes efficiently, and make escalation when needed (Seller Support Center, Care, Logistics etc.).& Gather seller feedbacks in a systematic way, validate by probing internal data, identify common frictions and turn them into actionable insights * Competitive Analysis: regular study of competitors’ after sales management flow through online research and maintaining close communication with the Account Managers & the sellers community.

• Fulfilment Partners: Support the Seller Success Operations Manager to monitor logistics performance and maintain highly effective communication with our fulfillment partners:

Support on the operations of monthly seller discount scheme, inventory agreement, technical maintenance and logistics incident escalationsYou’re At The Right Place If:

• You are looking for a 6-months internship from July to December 2025
• English and Mandarin are no-brainers (fully professional capability in English, Native in Mandarin). If you’re extra cool and speak more languages, bonus points for you!
• Strong sense of Ownership & positive learning attitude are must-have
• Good organization & communication skills, and not afraid of writing structured documents
• Detail-oriented and patient to build a project from start to finish, and have a lot of drive with a can-do attitude
• Interested in engaging with small to medium-sized businesses and e-commerce
• Experience in content creation and live broadcasting is a plus
• Interested in fast-growing start-ups preferred
• Salesforce, SQL, and/or Tableau experience is a plus, but readiness to learn a must

About this internship:

• Starting date: July 2025
• Duration: 6 months
• Location: Paris, France

Recruitment Process:

• Video-call Interview with the Talent Acquisition Specialist
• Case study / home assignment
• Skills fit interview with the direct manager
• Cultural fit interview with another person in the team

WHY SHOULD YOU JOIN US ? ✌🏼At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives – it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment – with benefits to match, like:– A mission driven work environment where your day to day makes an impact on the planet. Seriously.– Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.– Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA – from dedicated staff to employee resource groups to our company values.We know that the perfect background for a role doesn’t mean the perfect fit – we encourage you to apply for a role even if you think you may not have all the qualifications.If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Expected salary

Location

Paris

Job date

Sun, 18 May 2025 03:02:58 GMT

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