SaaS Account Manager – Fully Remote
Quantum
Join a well-established SaaS startup offering growth, flexibility, and impact – remote role with competitive salary, bonus, and stock options.We’re looking for a dynamic Account Manager with a passion for technology and a drive to support customers in a fast-paced, startup environment. If you’re curious, solution-oriented, and great at building client relationships, we’d love to hear from you.Your Experience and Qualifications:– 3+ years of experience in SaaS and confidence discussing software, technical issues, and platform functionality to support new customers
– Understanding of a startup environment and the agility it requires
– Account management experience with the ability to identify upsell opportunities and drive account growth
– Excellent oral and written communication skills in English
– Availability to work fully remotely while supporting clients across North America
– A natural curiosity, a knack for problem-solving, and strong aptitude for technology account management, customer service, or a related field, preferably in a B2B environmentKey Responsibilities:– Build and maintain strong client relationships through active listening and responsiveness
– Collaborate with customers to align on their business objectives
– Identify and propose thoughtful solutions to meet customer needs
– Communicate clearly and effectively with clients and internal teams
– Provide top-tier customer support and manage complex conversations with professionalism
– Analyze customer data to generate insights and support business decisions
– Identify and act on opportunities to drive revenue and expand existing accounts
– Organize and manage a growing account base with a structured approach
– Handle multiple tasks and clients simultaneously with strong time management
– Meet quality metrics and deliver a positive customer experience aligned with company goals
Toronto, ON
Sat, 19 Apr 2025 07:47:58 GMT
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