SaaS Account Manager – Fully Remote

Job title:

SaaS Account Manager – Fully Remote

Company

Quantum

Job description

Join a well-established SaaS startup offering growth, flexibility, and impact – remote role with competitive salary, bonus, and stock options.We’re looking for a dynamic Account Manager with a passion for technology and a drive to support customers in a fast-paced, startup environment. If you’re curious, solution-oriented, and great at building client relationships, we’d love to hear from you.Your Experience and Qualifications:– 3+ years of experience in SaaS and confidence discussing software, technical issues, and platform functionality to support new customers
– Understanding of a startup environment and the agility it requires
– Account management experience with the ability to identify upsell opportunities and drive account growth
– Excellent oral and written communication skills in English
– Availability to work fully remotely while supporting clients across North America
– A natural curiosity, a knack for problem-solving, and strong aptitude for technology account management, customer service, or a related field, preferably in a B2B environmentKey Responsibilities:– Build and maintain strong client relationships through active listening and responsiveness
– Collaborate with customers to align on their business objectives
– Identify and propose thoughtful solutions to meet customer needs
– Communicate clearly and effectively with clients and internal teams
– Provide top-tier customer support and manage complex conversations with professionalism
– Analyze customer data to generate insights and support business decisions
– Identify and act on opportunities to drive revenue and expand existing accounts
– Organize and manage a growing account base with a structured approach
– Handle multiple tasks and clients simultaneously with strong time management
– Meet quality metrics and deliver a positive customer experience aligned with company goals

Skills in Client Relationship Management:– Proven ability to manage key and enterprise accounts with a professional approach
– Strong communication skills to build lasting relationships with clients
– Ability to manage projects, prioritize client needs, and ensure timely deliveryPlease send your resume in Word format to Jill Kalakay at jillk@quantum.ca.OUR VIRTUAL DOORS ARE OPEN! We’re also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.CNESST permit numbers: AP-2000158 & AR-2000157Services de Gestion Quantum LtéeDepuis sa fondation à Montréal en 1968, Quantum a acquis une renommée enviable et est devenue le partenaire de ressources humaines de choix des entreprises privées ou du domaine public. Notre mission d’excellence et notre engagement indéfectible…

Expected salary

Location

Toronto, ON

Job date

Sat, 19 Apr 2025 07:28:28 GMT

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