Reservations Agent

Job title:

Reservations Agent

Company

RBH Hospitality

Job description

RBH
At RBH, we believe our people are our biggest assets and understand the value in putting them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality! At RBH, we don’t just offer jobs—we offer opportunities to grow, succeed, and be part of a team that’s redefining what it means to work in hospitality. Join us and discover why our people are at the heart of everything we do.The HotelsWe are thrilled to soon be operating two of Edinburgh’s most iconic properties. The first is a luxurious hotel offering beautifully designed rooms in the heart of Edinburgh’s vibrant New Town. The second is a distinctive collection of premium hotel apartments blending heritage charm with contemporary style in the historic Old Town. Together, these properties promise unparalleled guest experiences in Scotland’s capital. In the coming months, these hotels will be rebranded under a leading international hotel brand, offering exciting growth opportunities for all of our team members.Reservations AgentReporting to the Reservations Manager, you’ll play a crucial role in crafting seamless, personalized booking experiences for our guests across both properties. As the first point of contact, you’ll set the tone for exceptional stays by ensuring every reservation reflects the unique charm and high standards of our flagship locations. Your contributions will support the smooth operation of the Reservations team and the delivery of memorable guest journeys.What You’ll Be Doing:Proactively upsell and cross-sell services, creating elevated guest experiences while contributing to revenue growth.Serve as the first point of contact for guest inquiries, providing warm, professional, and tailored assistance that sets the tone for their stay.Collaborate with the Reservations Manager and team members to ensure processes are efficient and seamlessly executed.Highlight the distinctive features and benefits of both properties, guiding guests to choose the perfect accommodation tailored to their needs.Manage bookings with meticulous attention to detail, updating systems with accurate guest information, special requests, and preferences.Address guest inquiries and resolve issues promptly and with professionalism, ensuring every interaction leaves a positive impression.Liaise with third-party booking platforms to confirm, amend, and clarify reservations, ensuring a flawless guest journey from start to finish.Keep accurate and detailed records of bookings, cancellations, and guest profiles in the property management system to uphold operational excellence.Support the Reservations Manager by monitoring occupancy, rates, and booking trends, contributing to data-driven revenue strategies.Work closely with Front Office, Sales, and housekeeping teams to ensure a seamless guest experience from initial inquiry to check-out.Why This Role Matters:As a Reservations Agent, you are the voice of our properties, responsible for creating the first impression of our 5-star service. Your role is pivotal in shaping guest expectations and experiences, ensuring every booking reflects the sophistication and high standards of these iconic destinations.About You:Previous experience in a reservations, customer service, or hospitality role is advantageous but not essential—we’re more interested in your attitude and willingness to learn.

Experience within a luxury environment is desirableStrong interpersonal skills, with the ability to build rapport and provide a welcoming experience for guests.Proficient in using IT systems, including Microsoft Office; experience with property management or reservation systems (e.g., Opera) is a bonus.Exceptional attention to detail and organisational skills, ensuring accurate bookings and communication.A proactive problem-solver who can think on their feet and deliver practical solutions.Able to manage time effectively, prioritise tasks, and work under pressure during busy periods.Confident communicator who can adapt your style to suit guests, team members, and external stakeholders.Passionate about hospitality, with a genuine interest in creating memorable guest experiences.Enthusiastic about learning and developing your skills in a fast-paced and dynamic environment.Flexible and adaptable to meet the needs of a diverse and ever-changing workplace.Why This Role Matters:
As a Reservation Agent, you’ll be the first touchpoint for our guests, ensuring their journey begins with a great experience. Your contribution directly impacts guest satisfaction, loyalty, and the reputation of these standout Edinburgh properties.Why You’ll Love This Role:
This is an opportunity to work with a team that values individuality, collaboration, and service excellence. You’ll gain experience across two iconic properties, have opportunities to grow within RBH, and enjoy the support of a people-first culture.The Recruitment Process:
At RBH, we see recruitment as a two-way journey—an opportunity to connect with talented individuals and explore whether we’re the right fit for each other. Our Talent Acquisition Manager may invite you for a Teams pre-screening conversation. This is an opportunity not just for us to learn about your skills, but also for you to explore whether RBH aligns with your goals and values. If we’re a match, you’ll move on to a formal first-stage interview with our hiring managers in the coming weeks.Perks You’ll Love:Discounted hotel stays for you and your loved ones—yes, even at our iconic Edinburgh properties.An extra day off to celebrate your birthday in style.30% off food and drink at RBH hotels.Refer a Friend scheme—earn up to £250 per referral.Wagestream—flexible access to your pay, when you need it.Life Insurance, Employee Assistance Programme, and year-round social and wellness events.Free meals on duty, saving you over £1000 per year.Equal Opportunities:
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. If at any point throughout our process you require reasonable adjustment, please let us know.

Expected salary

£28000 per year

Location

Glasgow

Job date

Thu, 27 Mar 2025 02:18:43 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.