Job title:
Repairs and Maintenance Co-ordinator
Company
YMCA
Job description
As a vital member of the Place & Environment team, we are looking for a proactive System Coordinator to support our maintenance and repairs programme. This role requires strong organisational skills to oversee and manage both internal and external contractors, ensuring a smooth and efficient process for the maintenance and repair works across a Herts, Beds and Bucks.You will work collaboratively with various teams internally and external contractors, to ensure that daily priorities are met to the highest standard. You will drive the successful scheduling of reactive and planned maintenance works, ensuring timely completion of all tasks in line with One YMCA’s standards.Key Responsibilities:
- Support the coordination of maintenance and repairs works, ensuring the efficient use of a bespoke ticketing system, REBIM, to manage internal and external contractors.
- Provide role-specific delegation of raised defects, ensuring that each task is assigned appropriately and completed in a timely manner.
- Collaborate effectively with the Reactive Repairs Manager, Housing Managers, and external contractors to meet daily structured priorities.
- Oversee the complex scheduling of both reactive and planned maintenance works, ensuring all tasks are completed safely and within set timelines.
- Ensure a high standard of customer service by maintaining effective communication and coordination across all parties involved.
- Utilise bespoke digital systems to streamline processes and generate robust reporting.
- Maintain a customer-first attitude, leading by example to ensure work is completed in line with One YMCA’s standards.
- Take ownership and leadership of your area, working independently when necessary and providing professional advice as a subject matter expert.
Skills and Experience:
- Proven experience in coordinating maintenance and repairs.
- Strong organisational skills, with the ability to manage a high volume of work in a fast-paced environment.
- Experience in using ticketing systems or similar tools, to manage and track repair works.
- Excellent spoken and written English to ensure clear communication with internal teams, contractors, and customers.
- Strong attention to detail and the ability to ensure robust and timely maintenance across a large geographical area.
- A positive, can-do attitude with a focus on customer satisfaction and high-quality delivery.
Why Join Us?
At One YMCA, you will be an integral part of our customer-focused service delivery, supporting the maintenance and repair efforts across Bedfordshire, Buckinghamshire, and Hertfordshire. This role offers opportunities for professional growth and the chance to lead a critical area of work, all while being supported to be your best self and deliver on key priorities.How to Apply:
If you are passionate about maintenance coordination and have the relevant experience and skills, we would love to hear from you! Please submit your application, including your CV and cover letter, outlining your relevant experience and why you would be a great fit for this roleAt One YMCA we are an inclusive organisation and actively promote equality of opportunity for all with the right mix of talent, skills, and potential. We do not discriminate on the basis of Age, Disability, Gender Reassignment, Marriage/Civil Partnership, Pregnancy/Maternity, Race, Religion/Belief, Sex and/or Sexual Orientation. We encourage applications from all backgrounds, communities, and industries, and are committed to having a team that is made up of diverse skills, experiences, and abilities.
This is a Full Time role.
Hours per week: 37.5
Working Pattern: Monday – Friday / 37.5 hours per week
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. We are over half way through an exciting new strategy launched in the first hour of the new decade, via email where all staff and volunteers were invited to put themselves forward to apply and attend an intensive, three-day Kickstarter Event.
By the end of these three days, there was a brilliantly multi-faceted set of themes and ideas, which formed the starting point for the rest of the Mission 25 process to build on. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together” so that we double our impact by 2025. We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually.
These include:
- Provision of over 700 units of accommodation for homeless people
- Move on accommodation for individuals moving onto independent living
- Housing and practical/emotional support for young asylum seekers
- Community HUBs hosting a range of activities and meeting space hire
- Childcare provision in Hertfordshire
- Family support through a network of children’s and family centres covering Hertfordshire and Bedford
- Therapeutic and non-therapeutic support for male and female victims of domestic abuse and their children
- Independent sexual violence services across Bedfordshire, Luton and Hertfordshire
- Domestic abuse perpetrator reform programmes across Bedfordshire
- Youth services offering emotional wellbeing support and youth club opportunities for 11-19 year olds alongside our National Airplay programme funded by the RAF Benevolent Fund
- A community gym where everyone can enjoy the benefits of physical exercise Our values remain at the forefront of how we operate as a charity, and it is important to us that all staff and volunteers can fully buy in to our ethos.
Expected salary
£29848 per year
Location
Hatfield, Hertfordshire
Job date
Fri, 28 Mar 2025 05:05:00 GMT
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