Remote Technology and Experience Senior Manager

Credit Acceptance is proud to be an award-winning company with local and national workplace recognition in multiple categories! Our world-class culture is shaped by dedicated Team Members who share a drive to succeed as professionals and together as a company. A great product, amazing people and our stable financial history have made us one of the largest used car finance companies nationally.

Our Engineering and Analytics Team Members utilize the latest technology to develop, monitor, and maintain complex practices that help optimize our success. Our Team Members value being challenged, are encouraged to express their ideas, and have the flexibility to enjoy work life balance. We build intrinsic value by partnering with all functions of our business to support their success and make strategic business decisions. We focus on professional development and continuous improvement while enjoying a casual work environment and Great Place to Work culture!

We are seeking a visionary and forward-thinking Remote Technology and Experience Senior Manager to join our Engineering team. This role is crucial in ensuring our Team Members have access to cutting-edge technology tools and resources, fostering a seamless, productive, and engaging remote work environment. The ideal candidate will not only identify and implement the best tools but will also lead teams who are responsible for the development, support and optimization of remote technologies, including collaboration tools, devices, and processes. Additionally, this leader will spearhead thought leadership initiatives, encourage a culture of curiosity, and leverage pattern recognition to drive continuous innovation across the organization.

Outcomes and Activities:

• This position will work from home; occasional planned travel to an assigned Southfield, Michigan office location may be required. However, this position is permitted to work at a Southfield, Michigan office location if requested by the team member.
• Evaluate and select innovative technology tools and platforms like Microsoft Teams, Zoom, Slack that enhance remote work efficiency, engagement, and overall experience.
• Manage and optimize existing technology tools to ensure they continue to meet the evolving needs of the organization, maximizing the return on current technology investments.
• Conduct regular assessments of existing tools to identify opportunities for enhancement, such as meeting recordings, transcriptions, AI capabilities, ensuring they remain competitive and aligned with best practices.
• Ensure seamless integration of new and existing tools with current systems and workflows, anticipating future technology trends and needs.
• Champion the remote team member experience by deeply understanding their challenges and opportunities.
• Develop data-driven strategies using platforms like NexThink, Qualtrics, etc. to continuously improve the remote work experience.
• Lead initiatives that position the company at the forefront of remote technology innovation, sharing insights with senior leadership.
• Foster a culture of curiosity by encouraging experimentation, learning from failures, and driving innovation.
• Develop a strategic roadmap for technology enhancements that align with the company’s long-term vision.
• Foster a culture of open communication and collaboration through the effective use of remote technology.

Competencies: The following items detail how you will be successful in this role.

• Customer Empathy: Customer Empathy is the ability to understand the perspectives, pain points, and experiences of customers. It involves actively putting oneself in the customer’s shoes, comprehending their needs and challenges, and using that understanding to provide a better, more customer-centric experience.
• Engineering Excellence: Engineering Excellence is about bringing great craftsmanship and thought leadership to deliver an outstanding product that delights customers and solves for the business. This involves the pursuit and achievement of high standards, best practices, innovation, and superior solutions.
• One Team: A One Team mindset refers to a collaborative approach across the organization, where individuals work together seamlessly, without boundaries, as a single, cohesive team. Shared goals, open communication and mutual support create a sense of collective purpose. This enables teams to navigate challenges and pursue shared objectives more effectively.
• Owner’s Mindset: Owner’s Mindset involves adopting a set of behaviors that reflect a sense of responsibility, accountability, strategic thinking, and a proactive approach to managing your domain. As an owner, you understand the business and your domain(s) deeply and solve for the right outcome for the domain(s) and the business.

Requirements:

• Bachelor’s Degree or equivalent experience.
• Minimum of 5 years of leadership experience in Information Technology.
• Strong knowledge of remote work technologies, collaboration tools, and digital workplace platforms.
• Strong understanding of Digital Employee Experience tools, metrics, and sentiment data.
• Proven experience in change management and driving technology adoption.
• Demonstrated leadership experience with a proven ability to lead, mentor, and develop a team of engineers.
• Ability to articulate the business value of technology solutions, ensuring they align with and support company objectives.
• Proven ability to cut through the complexity of technology selection, identifying and implementing the right tools for specific business goals.

Knowledge and Skills:

• Strong vendor management skills.
• Excellent communication, training, and presentation skills.
• Ability to partner effectively with other business units, such as legal, security and compliance teams, to ensure tools meet regulatory requirements and to foster understanding and comfort with new technologies.
• Ability to work independently and manage multiple projects simultaneously.
• Strong problem-solving skills and a customer-centric mindset.
• Strong understanding of troubleshooting methodologies.
• Set clear goals and expectations for the team, aligning their efforts with the overall objectives of the organization.
• Encourage a collaborative team environment where knowledge sharing, and innovation are prioritized.
• Monitor and act on Team Member feedback to ensure technology solutions remain relevant.
• Measure and report on the impact of technology changes, using insights to refine and improve future initiatives.
• Design and deliver engaging training programs that not only educate but also inspire team members to explore new ways of working.
• Build and maintain strong relationships across the organization to ensure alignment and integration of remote work solutions.
• Lead and mentor a team of engineers, fostering their professional growth and ensuring they have the resources and support needed to succeed.

Target Compensation: A competitive base salary + an annual variable bonus (cash and equity) will range from $142,072 to $208,372. This position may also be eligible for a sign-on RSU grant.

INDENGLP

#zip

#LI-Remote

Benefits

• Excellent benefits package that includes 401(K) match, adoption assistance, parental leave, tuition reimbursement, comprehensive medical/ dental/vision and many nonstandard benefits that make us a Great Place to Work 

Our Company Values:

To be successful in this role, Team Members need to be:

• Positive by maintaining resiliency and focusing on solutions
• Respectful by collaborating and actively listening
• Insightful by cultivating innovation, accumulating business and role specific knowledge, demonstrating self-awareness and making quality decisions
• Direct by effectively communicating and conveying courage
• Earnest by taking accountability, applying feedback and effectively planning and priority setting

To create an environment where people do their best work, we focus on the dimensions of Organizational Health. All leaders must:

• Identify the Right People by recognizing top talent
• Set Clear Expectations by managing change and directing others
• Train team members and focus on developing talent
• Performance Manage by ensuring accountability and driving results
• Create the Right Environment by establishing trust and managing conflict
• Maintain the Right Number of team members needed to build an effective team

Expectations:

• Remain compliant with our policies processes and legal guidelines
• All other duties as assigned
• Attendance as required by department

Advice!

We understand that your career search may look different than others. Our hiring team wants to make sure that this would be a fit not just for us, but for you long term. If you are actively looking or starting to explore new opportunities, send us your application!

P.S.

We have great details around our stats, success, history and more. We’re proud of our culture and are happy to share why – let’s talk!

Required degrees must have been earned at institutions of Higher Education which are accredited by the Council for Higher Education Accreditation or equivalent.

Credit Acceptance is dedicated to providing a safe and inclusive working environment for all. As part of our Culture of Compliance, we are proud to be an Equal Opportunity Employer and value our culturally diverse workforce. All qualified applicants will receive consideration for employment regardless of the person’s age, race, color, religion, sex, gender, sexual orientation, gender identity, national origin, veteran or disability status, criminal history, or any other legally protected characteristic.

California Residents: Please click here for the California Consumer Privacy Act (CCPA) notice regarding the personal information Credit Acceptance may collect from you.

Play the video below to learn more about our Company culture.

Read Full Description