Remote Technical Service Desk Agent
Pathway Communications
Job Title: Service Desk Representative
Location: Remote
Job Type: Part-Time / Full-timeSummary: The Service Desk Representative provides front-line support for technical issues, ensuring swift resolution and excellent customer service. The role involves troubleshooting hardware, software, and network-related problems, maintaining ticketing systems, and escalating complex issues when necessary. This position requires strong technical expertise, communication skills, and a proactive approach to problem-solving.Scope of work Technical support of equipment, systems and applications, such as:
Duties
Qualifications and Skills Education: Diploma or degree in Computer Science, Information Technology, or related field.Experience:
Technical Skills:
Soft Skills:
Work Conditions
Key Performance Indicators (KPIs)
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Sat, 17 May 2025 05:01:43 GMT
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