Remote Support Leader

Job title:

Remote Support Leader

Company

Weir Group

Job description

Remote Support Leader
Weir Motion Metrics
Vancouver, Canada(hybrid)Purpose of Role: The remote support leader will direct the remote support team’s activities, procedures, and strategies to ensure consistent systems review within Motion Metrics’ customer base in different regions worldwide.Why choose Weir:
Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.Key Responsibilities:

• Ensures all systems are periodically reviewed and updated to the latest SW versions.
• Provides technical support pointing to reducing first response time and case resolution times.
• Manage team queue and implementation of upgrades required.
• Maintain regular and effective communication regarding technical issues to resolve customer needs adequately.
• Ensure the implementation of Motion Metrics corporate technical authority guidelines, report results, and collaborate with the Global Development and Support and Service Teams.
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

Job Knowledge/Education and Qualifications:

• Leader with experience in multidisciplinary technical teams.
• Minimum 3 years of experience leading technical teams.
• Knowledgeable in Services Configuration, command line, Linux and Windows OS.
• Possess excellent time management skills and be results-driven.

Weir Motion Metrics (WMM) is a Canadian mining technology division that enables a new generation of safe, smart, and sustainable mining based in Vancouver, B.C. Serving the mining market since 1999, then joining Weir in 2021, Motion Metrics is proud to be Weir’s first-ever center of excellence for artificial intelligence and machine vision technology. For additional information about Weir Motion Metrics, visit us at .Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.For additional information about what it is like to work at Weir, please visit our and .Compensation: CAD 84k to 100k(depending on qualifications)Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.#motionmetrics
#LI-LK1#LI-hybrid

Expected salary

$84000 – 100000 per year

Location

Vancouver, BC

Job date

Sat, 01 Mar 2025 02:02:06 GMT

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