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Grand Circle
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Grand Circle Corporation is hiring REMOTE?Traveler Support Counselors?to join our?March 10th 2025,?class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.
Why Work With Us?
- Medical, Dental, Vision & Life Insurance(s)
- Strong PTO package – 16 days and accruing more each year
- 11 Paid holidays throughout the year
- 401(K) with Company Match
Responsibilities
- Manage inbound service calls; assisting customers with making reservation changes, educating them on tour itineraries, processing payments, and responding to inquiries.
- Advise, book, and update airline reservations as necessary using code-based software.
- Communicate comprehensive information to travelers, including details about our products and policies.
- Compete individually while maintaining a positive team spirit.
- Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals
Qualifications
- 2+ years of experience working in a call center environment.
- Must have experience working in a remote call center environment
- Ability to multi-task and navigate multiple computer systems
Remote Work Requirements:
- Must have hardwired internet (cannot use Wi-Fi)
- Telephone Service – either through landline or VOIP
This position is remote and requires candidates to be located in one of the following states:?Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.
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