Remote / Hyrbid Bilingual Claims Representative – Automotive Glass Claims- LAVAL

Job title:

Remote / Hyrbid Bilingual Claims Representative – Automotive Glass Claims- LAVAL

Company

Randstad

Job description

Are you passionate about customer service and the automotive industry? Our client, a leader in automotive glass repair and claims management services across North America, is looking for a Bilingual (English + French ) Claims Representative to join their dynamic team. This permanent, full-time role offers long-term stability, benefits, and the flexibility to work remotely after training-ideal for professionals seeking growth in a fast-paced environment.Bilingual Claims Representative – Automotive Glass Claims
(English + French )
Location: LAVAL, QC (Remote after training, with occasional onsite presence required)
Salary: $21/hour
Hours: Monday to Friday between 7:00 AM-9:00 PM & Saturdays 8:00 AM-5:00 PM (37.5 hours/week)
Work Availability: You must be available during all opening hours
Employment Type: Permanent, Full-TimeNote: This position has local restrictions and requires candidates to currently reside in the Montreal area. Although the role is remote after training, employees must be available to attend onsite meetings or training in Laval as needed. The first 2 weeks of training will be held in person at the Laval office, where all work equipment will be provided.***Schedules given 2-3 weeks in advance***
*** First 2 WEEKS of training will be held IN LAVAL OFFICE where you will be able to retrieve your equipment ***Our Client operates all across Canada. This company takes all reasonable means to limit the number of positions in Quebec that require knowledge of a language other than French, and only requires this where it is necessary and its existing bilingual employees are unable to fulfil these job duties.Based on an assessment conducted by our client, it has been determined that this position requires candidates to be fluent in English (oral and written). In particular, this position will require the employee to communicate with English speaking clients located outside Quebec on a daily/regular basisAdvantages
– Permanent opportunity with full-time hours
– Comprehensive benefits package
– All equipment provided for remote work
– Flexible scheduling within operating hours
– Career development within a growing industry
– Be part of a supportive and high-performing team
– Gain experience in both the automotive and insurance sectorsResponsibilities
The tasks related to the bilingual customer service representative position are:– Respond to inbound calls related to automotive glass claims
– Process claims and invoices using internal systems and partner portals
– Provide excellent service by assessing client needs and offering timely solutions
– Ensure accuracy in data entry and documentation for insurance claims
– Communicate effectively with insurance and fleet partners
– Collaborate with internal teams to support service delivery
– Maintain professionalism and empathy in all customer interactionsQualifications
See below the skills we are looking for:
– Bilingual (French & English) – strong communication skills in both languages
– Must currently reside in the Greater Montreal Area and be able to commute to Laval for training and occasional onsite presence
– Able to go Laval office for 2 weeks training
– Required due to regular interaction with clients across Canada, including outside Quebec
– Experience in customer service, preferably in insurance or automotive sectors
– Tech-savvy and comfortable working with multiple platforms and internal systems
– Strong communication, problem-solving, and organizational skills
– Able to work full-time and be available across all opening hoursSummary
Bilingual Claims Representative – Automotive Glass Claims
Bilingual (French & English) – strong communication skills in both languages
Location: Montreal, QC (Remote after training, in-office presence as needed in Laval)
Salary: $21/hour
Schedule: Monday to Friday between 7:00 AM-9:00 PM & Saturdays from 8:00 AM-5:00 PM (37.5 hrs/week)
Employment Type: Permanent, Full-Time
Training: In-person for the first 2 weeks in Laval (equipment provided)

If you are a bilingual customer service professional with an interest in the automotive industry and are looking for a stable, permanent opportunity with benefits, we’d love to hear from you!📩 Send your updated resume to:
Jessica Yel Ozbek – jessica.yelozbek@randstad.ca
Subject line: “Bilingual Claims Representative – Automotive Glass Laval”Furthermore, if you know people interested in similar positions, please do not hesitate to send them our contact details; it will be a pleasure to meet them!Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.

Expected salary

$21 per hour

Location

Laval, QC

Job date

Fri, 11 Apr 2025 23:20:33 GMT

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