Remote Diagnostics Engineer

In this position…

This is the Technical position on the Remote Diagnsotics team. The Remote Diagnostics team is responsible for identifying and leading the validation & development of new Remote Diagnostic opportunities for Dealers, Customers and Field Service Engineers. The primary focus is on Cloud Assisted Diagnostic (CAD) development but also includes other Remote Diagnostic tools such as the Remote Customer Flight Recorder (RCFR), Remote Self-test, Remote Datalogger and other Remote Service Functions.

What you’ll do…

• Lead technical deep dive & review of all Cloud Assisted Diagnostic opportunities using Workshop Manual, Eletronic Parts Catalog (ECAT), Global System for Analytics and Reporting (GSARS), Ford Diagnosis and Repair System (FDRS), Global Master Reference Database (GMRDB) and Part IIs.
• Lead garage testing on vehicles to validate new Remote Diagnostic & Cloud Assisted Diagnostic (CAD) opportunities
• Lead testing of new releases & regression testing of existing releases
• Assist the Remote Diagnsotics team with identification of new Cloud Assisted Diagnostic & Remote Diagnostic opportunities
• Work with engineering teams to support development and launch of new CADs
• Work with PD, Quality & Design For Service (DFS) teams to support development of Remote Diagnostic requirements in future vehicle architectures (FNVx)
• Use Hoppscotch for API testing of Remote Diagnostics
• Work with legal teams (OGC/ASO/Litigation, etc.) to identify and document the legal requirements & approvals of Remote Diagnostic
• Support with Remote Diagnostic pilot developments, launches & support
• Track & Report-out updates on progress
• Provide Remote Diagnostics demos for TRP, Pilot Dealers, ASO/OGC, DSP, Hotline Escalation, Warranty teams, PD, etc.
• Bachelors degree in Automotive Technology, Engineering, or related discipline required.
• Thorough understanding of vehicle diagnostics & vehicle systems required
• Experience using FDRS/IDS tools- required
• Demonstrated experience with Project Management. preferred
• Resilience to working in white space required
• FCSD Field experience preferred
• Technical service experience preferred
• Dealership service experience preferred
• Understanding of Diagnostic Services & Diagnostic Engineering Tool (DET) operation
• Experience with module programming in service required
• Experience with software development and deployment applications (Jira/Rally) preferred

You’ll have…

• Bachelors degree in Automotive Technology, Engineering, or related discipline
• Thorough understanding of vehicle diagnostics & vehicle systems
• Experience using FDRS/IDS tools
• Resilience to working in white space
• Understanding of Diagnostic Services & Diagnostic Engineering Tool (DET) operation
• Experience with module programming in service

Even better, you may have…

• Demonstrated experience with Project Management.
• Experience with software development and deployment applications (Jira/Rally)
• FCSD Field experience
• Technical service experience
• Dealership service experience

You may not check every box, or your experience may look a little different from what we’ve outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply!

As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including:

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
• Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
• Paid time off and the option to purchase additional vacation time.

For more information on salary and benefits, click here: https://fordcareers.co/GSRSP1

This position is a range of salary grades 6-8 .

Visa sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call 1-888-336-0660.

Onsite work of up to three days per week may be required for candidates within commuting distance of a Ford hub location. #LI-Hybrid #LI-LB1

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