REMOTE CUSTOMER SERVICE REPRESENTATIVE

Remote Call Center Representatives

• Applicants MUST live within one hour/40 miles of OKC to be eligible for this position**

We are seeking Remote Call Center Representative to join our dynamic OKC team. In this position, you will play a pivotal role helping Oklahomans with a state insurance enrollment/assistance program. As a remote team member, you’ll have the flexibility to work from home while ensuring a positive customer experience by resolving inquiries, troubleshooting issues, and offering tailored solutions. If you are passionate about helping others, we invite you to apply and become an essential part of our customer service team.

Start Date: April 14th

Training Schedule: On-site in OKC for one week then remote

Schedule: Monday – Friday jobshiringnearme.org 8:00 a.m. to 5:00 p.m.

Equipment: Provided

Pay: $14 – $15/hour

Responsibilities:

• Field inbound calls and provide information and assistance for enrollees, providers and the general public
• Transfer or escalate calls to the appropriate department when needed
• Accurately document inquiries in the system
• Mail, email or download materials as requested
• Assist non-English speakers by coordinating translation services
• Meet all Key Performance Metrics (KPIs) and Quality Assurance (QA) standards
• Attend required meetings and trainings

Working hours: 8:00 AM – 5:00 PM

Skills:

• Spanish speaking is a plus
• Previous call center experience is preferred

Education:

High School

Experience:

0-1 years

Qualifications:

• High school diploma or GED is required
• Must maintain confidentiality of information
• Must be able to attend the full week of training on-site prior to starting
• Must be able to pass a background check

Please apply today to confirm your spot in our April 14th training class!

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you’re looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including health, and an incentive and recognition program (all benefits are based on eligibility).

key responsibilities

• Field inbound calls and provide information and assistance for enrollees, providers and the general public- Transfer or escalate calls to the appropriate department when needed- Accurately document inquiries in the system- Mail, email or download materials as requested- Assist non-English speakers by coordinating translation services- Meet all Key Performance Metrics (KPIs) and Quality Assurance (QA) standards- Attend required meetings and trainings

experience

0-1 years

skills

• Spanish speaking is a plus – Previous call center experience is preferred

qualifications

• High school diploma or GED is required- Must maintain confidentiality of information- Must be able to attend the full week of training on-site prior to starting- Must be able to pass a background check

education

High School

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