Remote Customer Service Canada (English/ French Speaker)
TalentWorldGroup Plc.
Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!The RoleWe are seeking highly skilled, bilingual customer care professionals based in Canada, fluent in both Canadian French and English, to join our remote team. This fully remote, work-from-home position involves customer support for a premium client in the medical field, specifically in pharmaceutical services. Your role is crucial in ensuring that pharmaceutical packaging processes meet the highest standards of quality and compliance.Summary of Responsibilities :You will be the first point of contact for customers regarding order management, product and service complaints, adverse events, and general inquiries. You will be responsible for the initial intake, documentation, and distribution of customer needs. The role requires independent resolution of moderately complex inquiries and the investigation of issues related to shipments, returns, credits, and orders.
Essential Duties and Responsibilities:Ideal ProfileRequirementsEducation/Experience:
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Benefits
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Canada
Thu, 10 Oct 2024 22:59:18 GMT
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