Remote Customer Service Canada (English/ French Speaker)

Job title:

Remote Customer Service Canada (English/ French Speaker)

Company

TalentWorldGroup Plc.

Job description

Centralized and Standardized Native Customer Support Services Worldwide Sole provider of all Major Languages and Dialects in the World International Marketplace of Premium Contact Center Projects for Remote Talents. Dear Visitor, welcome to our page! TalentWorldGroup is a Revolutionary Multilingual Cloud Contact Center and the International Marketplace of Premium Customer Support Projects for Remote Talents. TWG is on the mission to reinvent professional Home-Based Working, build the Workplace of the Future, and make Outsourcing Uniquely Simple and Flexible for our Clients like never before. We disrupt the Contact Center industry and aim to become the New Global Standard for International Customer Service Outsourcing and Remote Working worldwide. We understand Cultural Diversity and as a sole provider support All Major Languages and Dialects in the World. Our Core Values based Legendary Customer Service and Revolutionary Operations Model are developed around our Clients’ real needs in the digital age, enabling them to focus on their Global Business Development and take Any Language Support for granted with Consistent Quality Delivery and Target Reporting Worldwide. TWG is a people’s company and we put people first. Our Unique Corporate Culture and Employee Experience Journey allow us to attract and retain the Best International Talents and Deliver on Premium Quality in any parts of the World. In the Age of Technology, our World is becoming Smaller and Connected thought Widely Available High Performing Computing Devices and Telecom Networks. Professional Home-Based Working is no longer the Question of the Technical Ability, however the Corporate Culture, Engagement and Communication. For more Information, Please visit our Unique Website or Contact us with Confidence, Let’s Do Something Amazing together!The RoleWe are seeking highly skilled, bilingual customer care professionals based in Canada, fluent in both Canadian French and English, to join our remote team. This fully remote, work-from-home position involves customer support for a premium client in the medical field, specifically in pharmaceutical services. Your role is crucial in ensuring that pharmaceutical packaging processes meet the highest standards of quality and compliance.Summary of Responsibilities :You will be the first point of contact for customers regarding order management, product and service complaints, adverse events, and general inquiries. You will be responsible for the initial intake, documentation, and distribution of customer needs. The role requires independent resolution of moderately complex inquiries and the investigation of issues related to shipments, returns, credits, and orders.Essential Duties and Responsibilities:

• Serve as the first point of contact for all customer inquiries and product/service complaints via phone, fax, email, or online.
• Handle order entry for home patients and clinics.
• Thoroughly document all inquiries in accordance with company procedures.
• Redirect complex or specialized concerns
• Expedite customer orders as required.
• Investigate and resolve issues related to shipment of products, returns, credits, and orders.
• Meet assigned targets related to order and call management.
• Process and issue credits/returns.
• Set up new patients following the outlined onboarding process and maintain records.
• Build relationships with cross-functional teams and clinics.
• Maintain patient prescriptions/records and attend all required Customer Care meetings/training.
• Adhere to company procedures related to complaint management.

Ideal ProfileRequirementsEducation/Experience:

• Required: High school diploma.
• Preferred: Bachelors degree in life sciences, health sciences, or related discipline.
• Required Experience: Minimum of 2 years in customer service.
• Preferred Experience: 5 years in customer service, preferably within the healthcare pharmaceutical industry, and a basic knowledge of broad supply chain activities.

Skills/Qualifications :

• Required:
• Exceptional verbal and written communication skills.
• Ability to thrive in a fast-paced environment.
• Strong analytical and business problem-solving skills.
• Strong organizational and interpersonal skills.
• Ability to ask the right questions and lead conversations.
• Ability to interact effectively with all levels of professionals, including RNs, medical professionals, and patients.
• Strong multitasking skills and orientation towards metrics.
• Bilingual in Canadian French and English (written and verbal).

Training Program:

• Duration: Five weeks of paid training starting in End of October.
• Format: Fully remote/work-from-home.

Internet and Hardware Requirements:

• Internet: Broadband connection with Ethernet-based LAN.
• Processor: 1.8GHz or higher (64-bit preferred).
• RAM: 8GB or higher.
• Storage: Minimum 10GB available.
• Resolution: 1920×1080 preferred.
• Headset: Wired USB headset.
• Operating System: Windows 10 or higher, Mac OSX 11 or higher.

Benefits

• Home Based Working
• Project based opportunities
• Long-term cooperation
• Learning opportunity in an international environment
• Career development
• Gamification program (which brings extra benefits)

What’s on Offer?

• Leadership Role
• Fantastic work culture
• Work in a company with a solid track record of performance

Expected salary

Location

Canada

Job date

Thu, 10 Oct 2024 22:59:18 GMT

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