Remote Customer Service Agent (Auto Dealer Support)

About the Role

Role: Full time jobshiringnearme.org Remote – Michigan residents

If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Customer Service Agent – Auto Dealer Support at Morley, you’ll act as a resource for automotive dealerships needing help with orders they’ve placed.

You don’t need to know anything about cars or parts – we’ll train you on everything you need to know to succeed! 

What You’ll Do

• Provide fantastic service over the phone
• Use your computer skills to:
• Research requests related to profile assistance
• Track vehicle shipments and vehicle orders
• Assist with car warranties
• Escalate critical orders
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

Questions Before You Apply?

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com jobshiringnearme.org chat hours: M-F 8 a.m. – 6 p.m. Eastern time (closed on some holidays) jobshiringnearme.org TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Computer, typing and phone skills
• Can speak and type proficiently at the same time
• Able to problem-solve, act as a consultant and resolve customer issues
• Solid work ethic, able to meet deadlines
• Excellent organizational and interpersonal skills, strong attention to detail

Eligibility Requirements

• High school diploma or equivalent
• Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
• Available to work during the hours below. Note: Must be able to stick to the schedule reliably, as some queues are time sensitive.

Schedule

• Training (requires 100% attendance):
• First five weeks – instructor-led:
• 8 hours / day
• Between 8 a.m. and 5:30 p.m. Eastern time
• Monday – Friday
• Next four weeks – hands-on calls:
• Scheduled during hours of operation:
• Between 8 a.m. and 6 p.m. Eastern time
• Monday – Friday
• Work schedule:
• Able to work shifts between 8 a.m. and 6 p.m. Eastern time
• Monday – Friday
• No weekends!

Nice to Have 

• Degree in a relevant or related field
• Experience in the automotive industry

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience 

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Morley?

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley’s privacy policy: https://info.morleynet.com/morley-privacy-policy.

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