PSP Assistant Donor Communications

All UNHCR staff members are accountable to perform their duties as reflected in their job description. They do so within their delegated authorities, in line with the regulatory framework of UNHCR which includes the UN Charter, UN Staff Regulations and Rules, UNHCR Policies and Administrative Instructions as well as relevant accountability frameworks. In addition, staff members are required to discharge their responsibilities in a manner consistent with the core, functional, cross-functional and managerial competencies and UNHCR’s core values of professionalism, integrity and respect for diversity.

Duties:

• General
• Work on the implementation of the acquisition, donor retention and development programmes as per approved annual plan(s).
• Work on donor servicing and communications to provide a best-in-class donor care with best practice standards (welcome, information, thank you letters, donor monthly newsletter, in-bound and out-bound donor emails and calls, complaints, etc.).
• Work on campaigns such as upgrade, conversion, acquisition, welcome, recapturing, loyalty, thank you, one-off calls, marketing research, upgrade middle donors, middle donors one-off and others.
• Monitor and report on progress against the work plan, expenditure, budget and targets.
• Work on the donor database management and any activity related to the donor data care, ensuring data entry accuracy, and provide analysis of data upon request.
• Donor Acquisition

Work to develop cross channel fundraising campaigns such as F2F, Digital, DRTV, Multichannel, Direct mailing, etc. and in particular for:

• Face to Face
• Assist in working with partners, contractors, and suppliers to implement the program(s).
• Assist in working on high quality of data monitoring to analyse all performances per frontliner, per city, per team, per area,
• per location etc… in order to make the programme data driven.
• Work on the drafting of guidelines, manuals, and policies to ensure a solid Face to Face programme (in-house model) led by best practices.
• Work on location strategy to acquire new locations, and to keep and upgrade the existing ones.
• Support the drafting of marketing briefs to create specific Face to Face campaigns based on improving the connection between the donor and the cause.
• Work as requested in the procurement process for all supplier relationships linked to new agencies or suppliers.

Digital, DRTV and Multichannel:

• Assist in preparing the online content as well as in implementing digital marketing and fundraising campaign initiatives.
• Assist in implementing lead generation programmes (including telemarketing) with channels integration to maximize ROI.
• Assist in the procurement process for all supplier relationships linked to new donor acquisition through digital channels.
• Assist with reporting related to digital fundraising, including quarterly reports, mid-year, and year end reports.

Cold Mailing:

• Assist in the production process of each DM activity in line with planned timing, quantity and quality of service and coordinating with the suppliers on all technical aspects.
• Work on donors’ data extraction from the database to secure names file delivery to suppliers.
• Work on campaigns reporting systems and setting report templates to monitor supplier performances.
• In case of emergency, assist in developing and implementing production procedure.
• Work on other direct marketing acquisition activities if requested (i.e. inserts production, press ad, take ones, etc…)
• Donor Retention and Development

Work to develop cross channel donor cultivation activities to maximise acquisition investment and improve donor Life Time Value (LTV), such as:

• Work on donor journeys according to planned schedule, conduct testing among journeys, implement donor engagement activities.
• Work on supporter experience initiatives and retention programs continuously assist in fine tune and customize existing approaches.
• Support in donor development communications plans and fundraising activities, such as newsletter and special appeals.
• Assist in liaising with external agencies/consultant on email marketing performance optimization including the design of new email templates and email assets.
• Work on donor retention communication materials and activities for existing donors and for emergency appeals.
• Assist in developing the design and production of the donor care materials.
• Work with telemarketing suppliers.
• Work on donor care activities in compliance with requirements of local legislation, regulations, and codes of practice.
• Work on recapturing by emails/mails, thank-you to donors on a regular (weekly/monthly basis).
• Handle any in-bound donor communications resulting from the donor development activities.
• Support the identification and management of risks and seek to seize opportunities impacting objectives in the area of responsibility. Ensure decision making in risk based in the functional area of work. Raise risks, issues and concerns to a supervisor or to relevant functional colleague(s).
• Perform other duties as required.

Minimum Qualifications:

• Years of Experience / Degree Level
• For G4 – 1 year relevant experience with High School Diploma; or Bachelor or equivalent or higher

Field(s) of Education

Certificates and/or Licenses:

• Public Administration,                       
• Business Administration,                                 
• Economics,

Experience:

Essential:

• Knowledge or experience in private sector fundraising, sales, client/donor communication, marketing, or journalism. Participation in fundraising campaigns in profit or non-profit industry. Ability to maintain databases and software in fundraising.

Functional Skills:

• PS-Direct Marketing and Direct Response Fundraising
• PS-Private sector fundraising and partnerships
• PS-Fundraising-face to face, mass appeal, digital, emergency, DRTV, etc.
• CO-Cross-cultural communication
• CO-Drafting and Documentation

Language Requirements :

• For International Professional and Field Service jobs: Knowledge of English and UN working language of the duty station if not English.

Source: https://unhcr.wd3.myworkdayjobs.com/en-US/External/job/Jakarta-Indonesia/PSP-Assistant–Donor-Communications-_JR2450686-1