Job title:
Property Manager
Company
Real Property Management of Toronto
Job description
Benefits:
- Hybrid Work Model
- Dental insurance
- Health insurance
- Training & development
- Competitive salary
- Paid time off
- Parental leave
Our mission at Real Property Management Service is to provide unparalleled property management solutions that save our clients time and money. We seek a highly organized, detail-oriented, and experienced Property Manager to join our dynamic team.You Have:
- A Bachelor’s degree in Business Administration, Real Estate Management, Real Estate Studies, or a diploma in Property Administration, or a related field.
- At least 7 years of experience in a property management role, with a focus on low-rise residential properties and single-family homes.
- Strong knowledge of Canadian and Ontario leasing laws, fair housing regulations and property management best practices.
- Exceptional organizational and time-management skills.
- Strong financial acumen and experience in budget management.
- Excellent communication, negotiation, and problem-solving skills
- A proficiency in property management software, Google Workspace and experience with ERP Systems or industry specific software (including LeadSimple and AppFolio)
- A proactive attitude and are able to work independently.
- A detail-oriented work ethic with a problem-solving mindset.
- Adaptability and are able to handle multiple tasks in a fast-paced environment.
- A high level of discretion and confidentiality.
- A commitment to continuous improvement and learning.
Accountabilities & Desired Outcomes
- Managing Owners: Ensuring timely and accurate communication with property owners, achieving a NPS of 30 based on quarterly feedback surveys.
- Resolving Income Statement Questions: Providing clear and concise explanations for income statement queries, achieving a resolution rate of 80% within 4 hours of inquiry.
- Owner Happiness: Maintaining a high level of owner satisfaction, reflected in positive feedback and testimonials, with a target NPS of 30 or higher.
- Advising Clients on Portfolio Optimization: Assisting clients in optimizing their property portfolios to maximize returns, achieving an average portfolio growth rate of 20% annually.
- Validating Eligibility of Work Orders: Process work orders efficiently, meeting or exceeding Service Level Agreements (SLAs) by ensuring 100% of eligible work orders are validated within 6 hours of submission, facilitating swift resolution and tenant satisfaction.
Day-to-Day Responsibilities
- Provide timely and accurate updates to property owners regarding property status, maintenance activities, and financial performance, fostering transparency and trust.
- Address income statement inquiries promptly with clear and concise explanations, ensuring owners are informed and confident in their investment.
- Actively engage with property owners to gauge satisfaction levels, address concerns, and solicit feedback to continuously improve owner experience and happiness.
- Offer personalized advice and recommendations to clients on portfolio optimization strategies, keeping them informed of potential opportunities for maximizing returns.
- Validate work orders swiftly and accurately, according to the SLA to expedite resolution and enhance tenant satisfaction.
- Manage and resolve owner inquiries and concerns in a timely manner, demonstrating responsiveness and commitment to owner needs, adhering to SLAs.
- Monitor property portfolio performance closely and provide detailed reports to owners on occupancy rates, rent collection, expenses, and overall financial performance.
- Utilize various communication channels such as email, phone calls, and virtual meetings to keep owners informed of relevant updates, news, and industry trends.
- Continuously seek opportunities to enhance owner communication and satisfaction through process improvements, technology advancements, and training initiatives for the property management team.
- Stay updated on industry best practices and emerging technologies in property management to enhance operational efficiency.
- Efficiently manage the property management CRM inbox by promptly responding to and assigning emails.
Flexible work from home options available.
Expected salary
$65000 – 75000 per year
Location
Toronto, ON
Job date
Mon, 11 Nov 2024 04:47:38 GMT
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