Project Manager – CX Transformation
A2Dominion
Project Manager – CX Transformation
Salary: £500 – 625 per day – 4 or 5 days per week – outside of IR35
Location: Remote/Ealing
Contract: 5 month contract, 35 hours per weekDBS check required: BasicAbout us
We’re a UK housing association committed to a new vision – providing homes people love to live in.With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.Our 70,000 customers have diverse backgrounds and levels of income and we’re here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose – delivering more homes and better services for customers.We’re also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.Role Overview
We are looking for a Project Manager – CX Transformation to join our dedicated Project Services division. The Project Manager will plan, manage and deliver projects to the agreed budget, timescales and standards ensuring the client departments are equipped to realise and sustain the expected benefits.A2Dominion is shortly due to kick off Phase 2 of a major CX transformation programme using the Genesys omnichannel platform. This stage focuses on implementing chatbots, voicebots, gamification dashboards, and integration with key systems like Dynamics CRM and TotalMobile. The goal is to reduce costs, improve CX/EX, boost automation, improve accessibility (incl. translation and self-serve), and enhance reporting and agent tools. The work is being delivered in partnership with Genesys partner Kerv, with an October go-live target.Key responsibilities:
More about you
Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.Whatever the role, we want you to bring your knowledge and experience to play your part in improving people’s lives.If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request:A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:
At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds – men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.Meeting the role requirementsWe recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we’d still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at .A2Dominion is proud to be a family friendly employerEveryone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us.”Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
£500 – 625 per day
Ealing, West London
Sun, 22 Jun 2025 03:08:51 GMT
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