Project & Client Relationship Manager

Job title:

Project & Client Relationship Manager

Company

Future Group

Job description

About usWe’re building the agency group of the future. At Future Group, we’re experts in everything we do, from presentation design to social media management, customer acquisition, web design and beyond. We’re dedicated to strengthening, empowering and supercharging brands.About the jobSharp-shooting client wrangler required.Have you tamed the craziest clients, wrestled the maddest deadlines and squeezed the very best from your internal teams?We are looking for a Project Manager to look after our clients. This is a fantastic and challenging opportunity for someone with a proven track record of project management.This role will be office based with our team of project managers, designers, developers and content writers to ensure client projects are delivered to the brief and on time.What You’ll do

• Establish and maintain rigorous project management standards and best practices
• Develop and execute robust project frameworks that ensure consistent, high-quality delivery
• Conduct detailed project scoping, planning, and risk assessment across multiple concurrent projects
• Create and maintain advanced project management documentation, including:

• Comprehensive project timelines
• Detailed scope requirement tickets and documentation
• Serve as the primary point of contact between internal teams and external clients
• Maintain structured and consistent communication that align with client expectations
• Implement advanced budget tracking and resource allocation methodologies
• Facilitate comprehensive project retrospectives with the team
• Execute end-to-end project lifecycle management with precision
• Facilitate complex cross-functional team collaborations
• Proactively identify and resolve potential project risks and communicate these effectively
• Manage and conduct quality assurance
• Contribute to strategic business development efforts
• Ability to help support and mentor junior project management team members
• Able to identify opportunities for process optimisation and efficiency improvements

About you

• 3-5 years professional project management experience
• Strong proficiency in project management methodologies
• Demonstrated ability to manage complex, multi-stakeholder projects
• Strong communication and networking skills with a highly optimistic attitude and natural curiosity.
• Highly resilient with a self-starter attitude.
• Emotional Intelligence and natural empathy.
• Ability to work under pressure and to short deadlines.
• Quick thinking and eager to learn.
• Great organisational skills with razor like accuracy and attention to detail.
• Proactiveness with an ability to manage and prioritise your time.
• Excellent written and verbal communication skills.
• Experience working in a B2B environment.

Our CultureWe believe in creating a supportive work environment through humanity, flexibility, safety, transparency and progressiveness. When hiring, we look for a culture add rather than a culture fit.

Because a lot of our team work remotely, it is important that we create an environment where colleagues feel included and connected as humans. We have made communication, interaction and inclusion key to our culture.Diversity, equity, inclusion and belonging at FGFuture Group promotes open-mindedness, inclusion, diversity and kindness among our workforce.Our ValuesCandid but respectfulFast but thoughtfulCurious and creativeGenerous but commercialBold but humbleBenefits and PerksWe are conscious of how our work and decisions impact other humans. We structure our organisation with consideration for the wellbeing and happiness of our colleagues. We believe in a working environment that enables people to live a meaningful and fulfilled life.Future Group’s way of working is designed proactively to prevent burnout and an ‘always on’ culture. Therefore, we offer –

• Flexible working
• 4 day working week
• 34 hour working week
• Your birthday day off
• Christmas off
• 24/7 Mental health support
• Private healthcare

(other benefits include – eyecare vouchers, cyclescheme, Perkbox)Our interview process

• Your first conversation with Future Group will be a screening call, where you can ask questions to ensure the role is what you are seeking, and for Future Group to discover if you are the right fit for the role
• Your second conversation will be with the hiring manager for the role. Here both parties will have the opportunity to have more in-depth discussions around the role, experience, alignment, expectations and look at job-specific scenarios
• Your third conversation could be an opportunity to meet the team members you will be working with on a daily basis. Here you will be able to ask questions about team processes, workflow, and the employee experience at Future Group
• We aim to make a job offer within 2 weeks of our final call and offer a flexible start date

Are you ready to supercharge your career?

Expected salary

£33000 per year

Location

York

Job date

Sun, 24 Nov 2024 00:08:46 GMT

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