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Through engaging and informational interactions with our customers, the Project Advisor performs a pivotal role in ushering projects from order to installation and system activation. The primary function of this role is to be responsive to customer questions and concerns by leveraging superior people skills across multiple forms of communication to facilitate project progression. In providing resolution to customer concerns, Project Advisors work cross-functionally with other internal teams and will partner with Design Consultants to ensure a timely installation and incredible customer experience. The Project Advisor must be a subject matter expert in the entire suite of Tesla Energy products and fully understand the complete job life cycle as they proactively provide updates and set correct customer expectations. The ideal candidate brings high energy, a desire to learn and master new technologies and an optimistic approach to every customer interaction.
What You’ll Do
Clearly outline and set expectations with customers assigned post order to ensure a great customer experience. This can be through a welcome phone call and responding to high volume of customer communications leveraging multiple platforms including Phone, SMS, Email and Live Chat
Manage personal calendar and CRM software to ensure all follow-up commitments are met
Address any potential problems on customer accounts by utilizing critical-thinking skills to drive timely resolutions while interacting with internal energy departments to ensure accurate and timely action
Utilize effective time management to assess daily workload and subsequently prioritize tasks, maximizing impact on required worklist
Manage customer pipelines of 100+ daily, being able to pivot in forms of communication and using various software, dashboards and reports to progress projects forward
Partner with Design Consultants to ensure customers understand who they will be interacting with
Utilize various forms of communications for pro active outreach to customers, updating them on project status, and requesting that they action customer items to progress their project
What You’ll Bring
Experience in a fast-paced customer-facing role
Be solution-oriented, approaching challenges or delays with optimism and creative ideas for resolution
Proficiency in computers and CRM software including Microsoft Suite and Outlook
Ability to function autonomously, working independent of a support staff, in a fast-paced environment
Strong relationship management skills and the ability to explain complex technical concepts
Maintain high level of organization while managing high volume pipeline of customer projects, considering future implications of immediate actions for acceleration of project completion
The applicant must have or be able to obtain a Home Improvement Salesperson license through: California Contractors State License Board, Connecticut Department of Consumer Protection, Maryland Department of Labor, Nassau County Department of Consumer Affairs, Suffolk County Government Department
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
+ cash and stock awards + benefits for all levels
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
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