Program Manager – Personal Shopping

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we’re in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

about this team

The Personal Shopping team is dedicated to delivering exceptional, highly personalized experiences through one‑to‑one omnichannel communication and services. We build ongoing, meaningful relationships with our guests by getting to know them deeply, anticipating their needs, and confidently recommending the right gear for every moment. Our goal is to make every interaction feel like a conversation with a trusted lululemon best friend. The team is motivated by driving incremental sales and deepening guest connection through on-going outreach to the guest. The Personal Shopping team sits within the Strategic Enablement function of the SSC and operates in a highly cross‑functional environment. We collaborate closely with Retail, Membership, Digital, Guest Support, Technology, Marketing, and Brand teams to bring the Personal Shopper program to life.

a day in the life

As the Personal Shopping Program Manager, you will support the execution, continuous improvement, and optimization of the Personal Shopping program. You’ll manage multiple projects and workstreams, ensuring alignment with business goals and guest expectations. Your responsible for managing core milestones and deliverables across cross-functional stakeholders. You see the big picture and understand what it takes to be successful. Analyzing and mitigating potential risk, tracking milestones, and reporting to working groups and leadership teams alike. Your day might include:

• Design, bring to life and execute in-year strategies and initiatives for the Personal Shopping Program, e.g. ensuring operationalization of key aspects of the program, prioritizing feature roadmap for the tool
• Lead cross-functional meetings with stakeholders across the organization including developing and maintaining any custom tracking, reporting, or presentations as required
• Monitor program KPIs and analyzing data to inform decisions, collaborating with analysts to evaluate program impact and optimize performance
• Manage the program budget and ensuring financial alignment
• Support in communicating program updates to senior leadership and front-line teams
• Maintain shared documentation and roadmaps for transparency and alignment
• Lead program governance, ensuring that projects and initiatives are delivered on time, on budget, and with measurable impact.
• Manage special projects/assignments as required by leadership

qualifications

• Bachelor’s degree in Business, Program Management, or a related field
• 5-7+ years of relevant experience, preferably in a global, vertically integrated retail environment
• Proven ability to lead cross-functional projects and influence without direct authority
• Strong strategic thinking and analytical skills
• Experience in business case development and performance measurement
• Excellent communication and stakeholder management skills
• Experience in customer support operations, personal shopping, or clienteling is an asset
• Familiarity with product and technical team collaboration is a plus

must haves

• A passion for delivering exceptional guest experiences
• Ability to manage multiple projects and workstreams with overlapping timelines
• Strong organizational and problem-solving skills, with a proactive approach
• Comfort with ambiguity and a proactive, entrepreneurial mindset
• Ability to communicate complex ideas clearly and effectively
• A collaborative spirit and a drive to work across teams to achieve shared goals
• Experience managing budgets and tracking financial performance
• A commitment to continuous improvement and staying current with industry trends

additional notes

Authorization to work in Canada is required for this role.

compensation and benefits package

lululemon’s compensation offerings are grounded in a pay-for-performance philosophy that recognizes exceptional individual and team performance. The typical hiring range for this position is from $103,500 – 135,900 CAD annually; the base pay offered is based on market location and may vary depending on job-related knowledge, skills, experience, and internal equity. As part of our total rewards offering, permanent employees in this position may be eligible for our competitive annual bonus program, subject to program eligibility requirements.

At lululemon, investing in our people is a top priority. We believe that when life works, work works. We strive to be the place where inclusive leaders come to develop and enable all to be well. Recognizing our teams for their performance and dedication, other components of our total rewards offerings include support of career development, wellbeing, and personal growth:

• Extended health and dental benefits, and mental health plans
• Paid time off
• Savings and retirement plan matching
• Generous employee discount
• Fitness & yoga classes
• Parenthood top-up
• Extensive catalog of development course offerings
• People networks, mentorship programs, and leadership series (to name a few)

Note: The incentive programs, benefits, and perks have certain eligibility requirements. The Company reserves the right to alter these incentive programs, benefits, and perks in whole or in part at any time without advance notice.

workplace arrangement

Hybrid

In-person collaboration and connection is important to our culture. Work is performed onsite, minimum 4 days per week.

#LI-Onsite

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