Product Champion – 22525

Enlighten, honored as a Top Workplace from USA Today, is a leader in big data solution development and deployment, with expertise in cloud-based services, software and systems engineering, cyber capabilities, and data science. Enlighten provides continued innovation and proactivity in meeting our customers’ greatest challenges. 
 
Why Enlighten?
 
At Enlighten, our team’s unwavering work ethic, top talent and celebration of innovative ideas have helped us thrive. We know that our employees are essential to our company’s success, so we seek to take care of you as much as you take care of us. Here are a few highlights of our benefits package:
•    100% paid employee premium for healthcare, vision and dental plans.
•    10% 401k benefit. 
•    Generous PTO + 10 paid holidays.
•    Education/training allowances.

Anticipated Salary Range: $108,090.00 – $175,000.00. The salary range for this role is intended as a good faith estimate based on the role’s location, expectations, and responsibilities. When extending an offer, Enlighten takes a variety of factors into consideration which include, but are not limited to, the role’s function, internal equity and a candidate’s education or training, work experience, certifications and key skills. Occasionally positions/roles may include additional non-recurrent compensation and will be addressed by the recruiter during the interview process.
 

Job Description

Enlighten is looking for an experienced Product Champion to directly support operations, and assist in training and adoption of various applications developed for cyber operations on the government owned Big Data Platform (BDP). Will also help provide some project management and DevSecOps support from which organic growth is desired. Must be able to work on customer site in Colorado Springs, CO. 

#LI-KB2 #Mid-Senior Level

Essential Job Responsibilities

• Establish, foster and strengthen relationships between company and targeted government customers.
• Function as the SME for on-site operational BDP capabilities and work to operationalize said capabilities into the customers daily operations. Provide excellent technical support to users of our BDP and its applications. Answer user questions and troubleshoot issues related to the platform.
• Demonstrate BDP capabilities in customer spaces and be comfortable training users on operational capabilities.
• Provide company leadership updates on the training status, key customer engagements and overall assessment of the government’s direction and adoption of capabilities.
• Responsible for understanding the BDP technology / capabilities and championing accordingly. Monitor the performance of the platform, conduct basic troubleshooting steps to determine root causes and make recommendations for improvements based on user feedback.
• Work with Enlighten’s Customer Experience Group to develop and implement marketing of capabilities, operational roadmaps, and action plans for identified targets of opportunity.
• Expand future opportunities by working with existing customers. Capitalize on desk-side opportunities to expand the end-user experience, knowledge, and understanding of BDP capabilities.
• Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence.
• Collaborate with internal engineering and development departments.
• Own the customer experience success from start to finish. Work closely with company development and engineer teams to ensure DevSecOps pipeline delivery dates track with customer targets and timelines.
• Act as the focal point to pushing capabilities out to the customer. Ensure the customer is fully aware of relevant DevSecOps pipeline touchpoints to ensure acceptance of new updates, features or capabilities.
• Additional duties as assigned.

Minimum Qualifications

• Security Clearance: A current Secret level U.S. Government Security Clearance is required with the ability to obtain Top Secret; U.S. citizenship required.
• Minimum of 9+ years experience in DoD cyber, agile development, and/or big data with Bachelors in related field; 7 years relevant experience with Masters in related field; or High School Diploma or equivalent and 13 years relevant experience.
• Must have prior government or military experience with any of the following organizations: Coast Guard, MARFORCYBER, DCSA, DISA, Army Cyber, U.S. Cyber Command, U.S. Air Force (AFCYBER), or 10TH Fleet / Navy Cyber.
• Experience directly managing complex technical projects and or programs.
• Ability to troubleshoot technical issues and provide solutions to users.
• Strong interpersonal skills and the ability to interact effectively with others. Ability to speak in a public forum.
• Strong computer skills including MS Word, MS Excel, and MS PowerPoint.
• Excellent organizational and attention to detail skills.
• Ability and willingness to work on customer site in Colorado Springs, CO 4-5 days/week. Flexibility is essential to adapt to schedule changes as needed.
• Ability to travel CONUS up to 25% of the time.

Preferred Requirements

• Experience with Software Engineering, Cloud Technologies and Cyber Security.
• Technical background strong enough to determine system requirements and work closely with engineering and management to ensure accurate design and estimating would be an asset, but not required.
• Any previous BDP experience is a huge plus.
• DoD 8140 / 8570 compliance certifications may be required in this position as directed by the customer.

We have many more additional great benefits/perks that you can find on our website at www.eitccorp.com [eitccorp.com]. 
 
Enlighten, an HII Company, is an Equal Opportunity/Veterans and Disabled Employer. U.S. citizenship may be required for certain positions. HII Is committed to cultivating an inclusive company culture to promote collaboration and enhance creativity by hiring a diverse work force.