Process Quality Coordinator (Remote – Michigan)

About the Role

Location: Remote – Michigan residents 

Would you like to work a Monday-through-Friday schedule from the comfort of your home? 

As a remote Process Quality Coordinator in Morley’s reacquired vehicle management (RVM) group, we’ll train you to manage performance and quality. No automotive experience required! We’re looking for someone with a keen eye for detail and precision to help us provide the best experience possible for our clients and their customers. 

What You’ll Do

• Manage transaction quality review on cases for the repurchase process and reacquired vehicle management (RVM) groups
• Make sure that required document collections are accurate per state requirements
• Work with team members and Senior Coordinators to verify the reliability and integrity of case information
• Evaluate transactions for quality and deliver feedback
• Review case setup to ensure repurchase packets are correct
• Review repurchase settlement offers to ensure they align with client guidelines
• As assigned, help think critically about the case per state requirements
• Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude

What to Expect

Morley’s RVM team is one of the strongest in the business at handling vehicle buybacks, and has built the processes and relationships to make sure we can do this smoothly. It’s a great group for growth, and is part of a company that offers strong health plans and financial benefits. We make sure you have the tools you need to be able to do your job right and stay connected with your team. 

Questions Before You Apply? 

Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com jobshiringnearme.org chat hours: M-F 8 a.m. – 5 p.m. Eastern time; closed on some holidays jobshiringnearme.org TA will respond to after-hours questions the next business day).

Skills for Success

Required Skills

• Computer and Microsoft Office proficiency
• A positive, self-starter attitude with a solid work ethic, strong attention to detail and ability to meet deadlines
• Excellent organizational and interpersonal skills

Eligibility Requirements

• Bachelor’s degree (OR, high school diploma or equivalent with three or more years of customer care experience*)
• previous work in call center, retail, restaurant, fast food, hotel, banking, mortgages, or any role where you interacted with customers
• Able to work 8 a.m. – 5 p.m. Eastern time Monday to Friday (no nights or weekends!)
• Must be able to stick to the schedule reliably

Remote Work Requirements

• Michigan resident
• High-speed internet access at home that you are able to connect to via Ethernet or landline
• Secluded and distraction-free work environment

The Remote Experience 

Wondering what it’s like to work for Morley from home? Check out this video to get a glimpse of a remote associate’s typical day and how their home office setup helps them stay focused.

(direct link to video: https://mrly.info/h4b)

Why Morley?

The value of your employment is more than your paycheck. It’s the combination of competitive pay, health benefits and other benefits Morley provides – your total compensation package.

Health & Wellness Benefits

• Medical and prescription coverage, including free annual physicals
• Dental and vision insurance
• Paid time off
• Associate wellness program (earn a reward for getting your annual wellness checkup)
• Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)

Financial Benefits

• 401(k) with match
• Flexible spending account
• Life insurance
• Short- and long-term disability insurance

Benefits to Make Your Life Easier

• Teladoc: Free online access to doctors 24/7
• 24/7 nurse help desk
• Patient advocacy: Free 24/7 help with benefit questions and claims issues
• Family, financial and estate guidance (will) services

About Morley

Our mission is to deliver extraordinary experiences.

We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) – for our Morley Family members and for the world-leading companies that partner with us.

We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.

As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact talentacquisition@morleynet.com.

Thank you for your interest in Morley.

Notices 

• Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
• Click here to view Morley’s CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
• Click here to view Morley’s privacy policy: https://info.morleynet.com/morley-privacy-policy.

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