PI Claims Administrator (temp opportunity)

About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly. 

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most. 

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact. 

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

This is a temporary opportunity and we are looking for people who are immediately available and can commit to a 40hr working week.

What You’ll be doing

We’re looking for a detail-oriented Claims Administrator to support our claims operations team. In this role, you’ll be responsible for ensuring the smooth running of day-to-day administrative tasks related to the personal injury claims process, including data transfer, data compilation and renaming, and assisting the team with various ad-hoc administrative duties.

Your accuracy and attention to detail will be key as you work to maintain up-to-date records and support the team in meeting deadlines and service level agreements. Collaboration is encouraged, and you’ll be part of a supportive team working to continually improve processes.

• Data Transfer: Accurately input and transfer data from spreadsheets into our CMS system.
• Data Compilation & Renaming: Organise and rename data using a bespoke system, ensuring consistency and accuracy.
• Ad Hoc Administrative Support: Provide additional administrative support as needed to assist the team.

Who you are

• Previous Administrative Experience: Proven experience in an administrative or data entry role (working with data and spreadsheets).
• Attention to Detail: Exceptional accuracy and attention to detail in managing data.
• Team Player: Ability to work collaboratively within a team while also being able to use your own initiative.
• Positive Attitude: A proactive and positive approach to problem-solving and task management.
• Adaptability: Comfortable performing various ad hoc duties and assisting with additional administrative tasks as required.

Our Process

We break it up into 2 stages:

• A one-way online interview and task (30 minutes)
• A technical & culture interview with one of our Team leads (30 minutes)

We’ll let you know if you’re invited to an interview or not. But, as a small team with a lot of applications to consider, we can’t give individual feedback on each application.

Everyone belongs at Marshmallow

At Marshmallow, we want to hire people from all walks of life with the passion and skills needed to help us achieve our company mission. To do that, we’re committed to hiring without judgement, prejudice or bias.

We encourage everyone to apply for our open roles. Gender identity, race, ethnicity, sexual orientation, age or background does not affect how we process job applications.

We’re working hard to build an inclusive culture that empowers our people to do their best work, have fun and feel that they belong.

Recruitment privacy policy

We take privacy seriously here at Marshmallow. Our Recruitment privacy notice explains how we process and handle your personal data. To find out more please view it here.

Read Full Description