Pathway Associate

Job title:

Pathway Associate

Company

Beam

Job description

This website uses cookies to ensure you get the best experience on our website.Beam and selected partners use cookies and similar technologies to ensure you get the best experience on this website. If you consent to it, we will use cookies for analytics purposes.See our to read more about the cookies we set.You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page.common–cookies–alert#acceptAll”>Accept all cookies common–cookies–alert#disableAll”>Disable non-necessary cookies common–cookies–alert#openPreferences”>Cookie preferences common–cookies–preferences#open” class=”bg-company-primary text-company-primary shadow-form inset-x-4 mb-4 rounded max-w-screen-sm p-4 overflow-auto max-h-[80vh] z-cookie-alert backdrop:bg-[rgba(0,0,0,0.6)] sm:p-10 sm:mb-auto sticky top-2″>Select which cookies you acceptOn this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly.If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site.To learn more about what the different types of cookies do, how your data is used when they are set etc, see our .Strictly necessaryThese cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailorcommon–cookies–preferences#handleCategoryToggle”>AnalyticsThese cookies collect information to help us understand how the site is being used. Vendors Teamtailorcommon–cookies–preferences#handleAccept”>Accept these cookies common–cookies–preferences#handleDecline”>Decline non-necessary cookiescommon–header–menu#toggle” data-common–header–menu-target=”button” title=”Career menu” > Career menuEmployee Candidate Homepagecommon–dropdown#toggle”>common–share#handleClick” data-provider=”Facebook”> Facebook common–share#handleClick” data-provider=”Twitter”> X common–share#handleClick” data-provider=”LinkedIn”> LinkedInOperations · Beam HQ · Hybrid RemotePathway Associatecareersite–jobs–form-overlay#showFormOverlay” data-careersite–jobs–form-overlay-target=”coverButton”> Apply for this jobWe usually respond within a weekblocks–cover–scroll#handleScrollDown” title=”Scroll to content”>Join a unique company that combines the excitement of working in a high-growth tech startup with the fulfilment of creating life-changing social impact.At Beam, you get to do work that really matters. We’re solving the world’s toughest social problems. And we’re growing fast! 🚀About the roleWe’re looking for a Pathway Associate to play a critical role in helping disadvantaged people transform their lives.You’ll be joining a team of values-driven and creative Caseworkers and will be directly responsible for ensuring that people referred to Beam – our ‘Members’ – have a great first experience and are quickly set up with the support they need to transform their lives.As a passionate communicator with impeccable organisational skills, this role will enable you to make a real difference to hundreds of lives.You’ll beThe first point of contact for prospective Beam members – managing our “triage” process, contacting people by phone and text to explain how Beam’s service works, and skilfully navigating any queries that might come up.Managing a smooth onboarding process – assessing what support members need, collecting documents (such as ID), completing references with other services and more.Maintaining excitement around the Beam support journey – getting members highly engaged in and excited by their upcoming Beam journey such that an increasing number fully engage throughout their support.Owning the member triage process for your team and developing new ways of working to allow members to move through triage more quickly.Building trust and fostering positive experiences: ensuring that both our members and government referral partners feel supported and confident in the Beam journey right from the beginning.

You areAn energetic people person – you’ll thoroughly enjoy speaking to people and building relationships. Members will always have their ups and downs but you’ll find a way to support them into starting their journey with Beam.A super organiser and confident multitasker – you’ll confidently manage multiple tasks and member inquiries simultaneously. Excelling in a fast-paced environment and handling a large number of diverse questions comes naturally to you.An adaptable and engaging communicator – you’ll be great at improvising during tricky phone calls and have strong written communication to ensure all members can easily access the right support tailored to their needs.Compassionate, resilient and emotionally mature – some of our members have been through very challenging times. You’ll need high levels of empathy and resilience to support them, setting boundaries and staying composed in complex or sensitive situations.A team player who loves a challenge – you’ll be collaborating closely with a tight-knit team of caseworkers to enable Beam to support more members.About BeamWe’re a team of over 130 working from our beautiful coworking space in Shoreditch and from home. We’ve picked up an armful of for our work (including one from our former Queen!) We’re one of the in London, according to WIRED magazine and one of for 2022. We’re also proud to be rated a top company to work for Escape the City, Tempo and The Dots.We’re committed to hiring diversely and inclusively. You don’t need a degree to work here and we love to hear from global majority candidates and/or those who’ve experienced social disadvantage. 53% of the people we support are from global majority backgrounds and 17% have disabilities. We believe we serve these people best when we’re a diverse and inclusive team.Our benefitsSalary of £29k – highly competitive for tech for good and social impact.share options.On-demand therapy, coaching, classes & content – powered by .Annual company retreat.1:1 workplace coaching with More Happi.Regular team talks from leading UK tech entrepreneurs.Free subscription to Calm meditation app.Discounted bike and accessories with Cyclescheme.Discounted tech products with Techscheme.£200 Wellbeing (WellBeam) Budget.Your own financial well-being coach, through Bippit.Application processWe have a 4-stage interview process, giving you plenty of time to learn about Beam while we get to know you.30-minute video call with a member of our team.Timed scenario scenario-based tasks, giving you a better sense of the role.Role-play discussions with members of the team.Final interview with one of our Senior Leadership Team.Please note:We have a 6-month wait period before you can re-apply for this role.Unfortunately, we are unable to provide visa sponsorship to candidates.Feeling excited?Start your journey to a more impactful career today. We’re excited to hear from you!Department Locations Remote status Hybrid Remotecareersite–jobs–form-overlay#showFormOverlay”>Apply for this job jobs–overlay#closeOverlay”>Operations · Beam HQ · Hybrid RemotePathway AssociateLoading application formCareer site

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Expected salary

Location

London

Job date

Sun, 13 Oct 2024 06:12:05 GMT

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