Part time – Guest Experience Expert – Front Office Associate

Job title:

Part time – Guest Experience Expert – Front Office Associate

Company

Marriott

Job description

Job Description:You deserve a career that fulfils your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you.Explore our very big worldAs a world-class leader in the travel industry, there’s no better place than Delta Hotels by Marriott to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.The impact you’ll makeFirst impressions are everything. And you’ll set the tone for every guest’s stay. With a genuinely warm welcome, you’ll be ready with answers to any questions and happy to offer information about hotel services, facilities and the local area. Anything to help make their visit that bit more special. And, creating the smoothest check-out experience, you’ll make sure they leave us happy too.What you’ll doProcess guest check-ins, assigning rooms and activating room keysCo-ordinate with Housekeeping to track readiness of rooms for check-in and report any guest concernsAnswer, respond to and process all guest calls, messages, questions or concernsGive guests information and directions regarding property and local areas of interestProcess check-outs and resolving any disputed chargesProcess payments and room chargesConfirm reservations and cancellations, running daily reports on the number of arrivals and departuresWhat we’re looking forA warm, people-oriented demeanourA team-first attitudePositive outlook and outgoing personalityFlexibility, problem-solving skills and multi-tasking abilityPerks you deserveIn addition to an hourly rate of £12.44, ensuring you are paid for every hour worked, we’ll support you in and out of the workplace by offering:Health & Wellbeing – complimentary use of our on-site gymMeals – Tasty and Varied Meals in our Associate Dining FacilityUniform & dry-cleaning serviceDiscounts – Enrolment in Benefits program – Access to unlimited deals from retailers to restaurants, cinema’s and moreTravel – Discounted Hotel Accommodation Worldwide for you and your Friends & Family, 20% F&B Discount, 30% Retail Discount & 20% Spa Discount in Marriott Hotels Worldwide

Holidays – 20 days holiday plus 8 Bank Holidays increasing with servicePay – Annual Performance Related Pay ReviewHealth – Cycle to work schemePension & Life AssuranceFlexibility – do you need flexibility in your life, talk to us as we know worklife balance is importantTake Care Access to our Take Care Emotional Wellbeing Resources & Associate Assistance ServiceDevelop and Grow – Comprehensive Training and Development programsCareer – career progression opportunities are endless as the #1 leader in hospitality worldwideCelebrate – Awards and Recognition CelebrationsEvents – Monthly Calendar of Associate Focused & Fun EventsWith this role you will be working 20 hours per week over 3 days, including weekends on a mixture of early and late shifts – do you need flexibility in your life? We are happy to discuss this with you!If this sounds like the perfect role for you apply online.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability, age and veteran status, or any other basis covered under applicable law.About the Team: Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

Expected salary

£12.44 per hour

Location

Bexleyheath, Greater London

Job date

Fri, 29 Nov 2024 23:43:14 GMT

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