Outsourced Collections Manager

Job title:

Outsourced Collections Manager

Company

So Energy

Job description

🌍 UK, Hybrid⭐️ Our PerksValues-driven culture – we’re really proud of our culture.

• Personalised Learning and Development Budget
• Hybrid working hours – Each team has their own Smart Working Charter that empowers you to do your work in the best way you can
• 25 Holiday Days + your local bank holidays
• 1 Birthday day – it only happens once a year!
• 3 So Giving Days – spend these days giving back to your chosen cause
• Religious Celebrations Leave
• Mental Healthcare – Sessions with Unmind
• Enhanced Family Leave

So EnergyWho are weSo Energy was created in 2015 because we knew energy suppliers could be better. Since then, we’ve grown rapidly but sustainably, with 350,000 customers and over 450 Energists (what we call our people). But we’re not done. We’re on the road to a net zero future, and thanks to our partnership with ESB, we’re well on the way. We’re customer-centric, tech-led, and passionate about sustainability.We want to do the best we can for our customers, each other, and our planet, so we’ve created a workplace that’s encouraging, supportive, and offers the opportunity for growth. As a company, we live by six core values that guide everything we do:

• Clear
• Honest
• Ambitious
• Inquisitive
• Caring
• Sustainable

The RoleOutsourced Collections Manager at SO ENERGYReporting into our Head of Payments, Ash 👋We are seeking a highly motivated Outsourced Collections Manager to oversee and enhance our third party collections operations. In this role, you will develop and execute strategies to maximise liquidation rates, manager third-party agency partnerships, and ensure compliance with regulatory standards. You will also lead efforts to innovate and refine our approach to internal and external collections while maintaining a customer-focussed mindset.What you’ll be getting up to:

• Build, manage and improve relationships with third party debt collection agencies ensuring they align with our business goals
• Ensure that all third party debt collection activities adhere to industry regulations including GDPR and other reg requirements
• Provide quality insights and recommendations that drive continuous process improvement and cost efficiency internally and with our partners
• Monitor and evaluate third-party debt collection agency performance through regular KPIs, SLAs, and audits
• Shape and drive the collections and recovery strategy through third party collections agencies, ensuring alignment with both customer and commercial objectives
• Collaborate with internal and external training teams to ensure effective and efficient onboarding of collections advisors that meet business needs
• Proactively identify potential risks related to third-party collections, such as operational or reputational risks
• Collaborate closely with data & insights and our tech team to ensure accurate reporting and seamless sharing of data

This role will be a great fit if you have:

• A strong understanding of Collections operations
• Experience leading teams to motivate and drive performance
• Strong financial acumen and business insight
• Excellent communication skills
• The ability to build and nurture strong internal and external relationship at all levels
• Experience in the energy industry or a heavily regulated industry is desirable

Research shows that some people are less likely to apply for a role Your experience, skills and passion will set you apart so tell us about your achievements, irrespective of whether they are personal or work-related, tell us about your journey, and about what you learnt.So, if this role excites you, don’t let our role description hold you back, get applying!Hiring Process1.📞Screening call with the Talent Team2.💡Competency based interview with our Payments Manager and Head of Department3.⚙️Competency based interview and presentation with our Heads of DepartmentSupport – If you have a medical condition or an individual need for an adjustment to our process, and you believe this may affect your ability to be at your best – please let us know so we can talk about how we can best support you and make any adjustments that may be needed.Our ValuesWe look for people who share our values and can add to our culture. Values are shared beliefs that guide our decision-making, culture is how we function as a group and how we live our values as individuals.Clear – The energy industry can be pretty complex so we strive to provide clear communication to our customers and colleaguesHonest – Transparency is key, Whether that’s providing clear bills to our customers or trusting our staff to do the right thing.Ambitious – All of us are ambitious about the future of So Energy and what we can contribute to it.Inquisitive – We are also questioning the Status Quo to see if there is a better way to do things for our customersCaring – We care about the work we are doing, our customers and our colleagues
Sustainable – As a renewable energy company we are providing sustainable products but we also care about sustainable careers. That’s why learning and continuous development is so important to us.Diversity, Equity, Inclusion & BelongingAt So Energy, we’re committed to cultivating an environment that promotes diversity, equity, inclusion and belonging. We are a global community and we believe our unique qualities should be celebrated as they are critical to our innovation. It’s essential to us that you bring your authentic self to work every single day, no matter your age, ethnicity, religion, citizenship, gender identity, sexual orientation, disability status, caring responsibilities, neurodiversity, or otherwise. Inclusion isn’t just an initiative at So Energy. We strive to embed it not just into our values but throughout our entire culture.

Expected salary

Location

London

Job date

Sat, 23 Nov 2024 23:53:23 GMT

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