Oracle Lead Support Analyst (all genders)

Job title:

Oracle Lead Support Analyst (all genders)

Company

Valtech

Job description

First things first… What will you become a part of? We are the experience innovation company. In a digitally accelerated world, where ‘the best’ race toward ‘best practices’, we help brands break through and leap beyond the competition.At Valtech we are recruiting an Oracle Lead Support Analyst (all genders). Are you passionate about bringing business and finance together, and you have hands-on experience with Oracle Cloud Financials? Are you based in the Paris region and able to travel to our offices in Paris 2 to 3 days a week? You may be the ideal candidate for this position! Here is the information you need to know to apply.About the role:Valtech has been rolling out Oracle Cloud Financials to our finance teams across the globe and we are now looking for a Lead Support Analyst (all genders).You will be providing support internationally on all the modules we use today, including GL, AP, AR, CM, FA, TAX, SLA.A well as supporting our finance users, you will be the first point of contact for the master data maintenance teams for issues with master data or integrations.A day in the life of an Oracle Lead Support Analyst (all genders):As the Lead Support Analyst (all genders) for Oracle Cloud Financials, you are responsible for leading cross-functional/technical issue resolution and coordination with the Oracle Project Team, Internal Control Team, escalating as necessary, to deliver quality service to our local business users. You will:

• Be the senior member of the Oracle Support Team and will need to be experienced in managing a support team.
• Organise support meetings with internal stakeholders and external suppliers to ensure ongoing support issues or escalations are dealt with in a timely manner.
• Provide support, from analysis to resolution, for tickets of “higher” priority.
• Interact/communicate with internal business users regularly/timely to build relationships and ensure user satisfaction through quality & service value.
• Work collaboratively with the Business Analyst Team and Stakeholders (Business Users, Finance Leadership Teams, Internal Control Team) to understand the current applications in place, ensure support activities meet the SLA’s, identify inefficiencies and opportunities for support and service improvements over time.
• Assist with system integrations
• Assist with data migration
• Assist with Hypercare (post go-live support)
• Lead the quarterly Oracle Non-Regression Testing for any new release upgrade.

Our preferred candidate:

• Has led Oracle ERP Production Support for a large enterprise for over 3+ years, preferably in an international environment, in a Shared Service Center. Works independently but is also able to manage and mentor a small team.
• Is versed in Oracle Financials Cloud Modules: GL, AP, AR, CM, FA, TAX, SLA. Techno-functional knowledge preferred. Nice to be able to write side sql queries to help analyze issues as needed.
• Is well experienced in production support modalities: ticket triage, day-to-day activity monitoring, ticket priorities, assignment, and resolution.
• Is versed with SLA’s, metrics, stakeholder management, global practice and has strong English communication skills.
• Has a customer service mindset with strong interpersonal skills to develop a rapport and credibility with users with a variety of roles and seniority.
• Has good analytical and problem-solving abilities and is keen to learn new systems and be able to pick up new concepts quickly.
• Is open to travel a few times per year, for the purposes of this position.

Please note, we are hiring for this role in Paris, France, and open to hearing from candidates already based in France with the right to work.What we can offer you:In addition to these advantages, we offer you much more. For example, our skills development program will help you excel in your current field or explore new avenues. You will also have the opportunity to participate in many internal initiatives. Whether it is by helping to improve Valtech as a company or by contributing to our impact on the world, we encourage our employees to pursue their professional and personal ambitions.Join ValtechBy joining us, you will not only help us revolutionize our customers’ experience, you will become a real agent of change.At Valtech, we have ambitions that open up vast horizons: as we grow, new opportunities arise for you to take responsibility, bring your creative ideas to life and innovate in order to advance both our company and our customers.Does it excite you to join Valtech on this journey? And would you like to become our next Oracle Lead Support Analyst (all genders)?Then apply today. We cannot wait to hear from you!Why do we state “all genders” in the title of this job description?
As per the AGG (General Equal Treatment Act) in Germany and equivalent in France, jobs must be advertised in a gender-neutral manner. We use the statement (all genders) to make it clear that this position is open to all genders in these countries, even if the job title itself can be translated or interpreted as “masculine” in the French or German language.

Expected salary

Location

Paris

Job date

Thu, 18 Jul 2024 22:40:06 GMT

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