Operations Pensions Administrator

Job title:

Operations Pensions Administrator

Company

GBS – Global

Job description

IntroductionDiscover a world of endless possibilities at Gallagher Benefit Services, where you’ll have the power to shape the future of workplaces across industries. As a member of our team, you become the driving force behind positive change, helping clients build environments where employees thrive. Embrace the opportunity to impact lives, unlock potential, and create a legacy of remarkable transformation.We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
OverviewAs a Pensions Associate (Operations), you’ll be a highly organized and detail-oriented individual responsible for reviewing and logging casework in a timely manner, ensuring that the information received is complete prior to passing over to the administration team for processing.You’ll be allocated cases to complete which will include data amendments and general correspondence. You’ll work closely with the administration team to ensure casework is dealt with accurately and promptly.You’ll approach each case with the same dedication and vigilance, providing the highest level of service to each scheme member.
How you’ll make an impact

• Carrying out administration tasks in a timely manner and in accordance with internal processes and adhering to company policies and governing regulations
• Managing your workload, taking into consideration time required for all cases to be peer reviewed
• Liaising with scheme members through a variety of channels including email, letter or telephone
• Preparing member correspondence and inputting data into client reports
• Collaborating with team members and building relationships with supporting teams
• Providing support to team members and assisting the Team Leader as the need arises
• Engaging and being transparent with team members and the Team Leader throughout the day
• Assisting the administration team where necessary

About You

• Prior experience in administration would be advantageous, particularly in a pensions or financial services setting
• Ability to process, collect, and input data accurately and efficiently
• Strong prioritization skills to effectively manage workload and meet deadlines
• Excellent communication skills to confidently and expertly handle queries from scheme members via phone, email, and letter
• Ability to work effectively as part of a team, collaborating with colleagues and building positive relationships
• Proficiency in Microsoft Office Suite, including advanced skills in Excel and Word
• Highly organized and detail-oriented, with a keen eye for accuracy and precision
• Ability to maintain confidentiality and handle sensitive information with discretion
• Strong customer service skills, with a dedication to providing excellent service to scheme members
• Ability to adapt to changing priorities and work well under pressure in a fast-paced environment
• Strong analytical and numerical skills, with the ability to analyze and interpret data
• Quick learner, with the ability to quickly grasp new systems and processes
• Professional and positive attitude, with a proactive approach to problem-solving
• Ability to work well in a team environment, actively contributing to team goals and supporting colleagues
• Strong attention to detail and accuracy, ensuring all tasks are completed to a high standard
• Ability to work with minimal direction, taking ownership of tasks and demonstrating initiative

#LI-TM2
Compensation and benefitsOn top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you’ll get, depending on your job level these benefits may improve:

• Minimum of 25 days holiday, plus bank holidays, and the option to ‘buy’ extra days
• Defined contribution pension scheme, which Gallagher will also contribute to
• Life insurance, which will pay 4x your basic annual salary, which you can top-up to 10x
• Income protection, we’ll cover up to 50% of your annual income, with options to top up
• Health cash plan or Private medical insurance

Other benefits include:

• Three fully paid volunteering days per year
• Employee Stock Purchase plan, offering company shares at a discount
• Share incentive plan, HMRC approved, tax effective, stock purchase plan
• Critical illness cover
• Discounted gym membership, with over 3,000 gyms nationally
• Season ticket loan
• Access to a discounted voucher portal to save money on your weekly shop or next big purchase
• Emergency back-up family care
• And many more…

We value inclusion and diversityInclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organisation. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher is Disability Confident Committed. We have pledged to make sure our recruitment process is inclusive and accessible, in addition to supporting our existing employees with any long-term health conditions or disabilities.We understand that applicants may have disabilities, if you do, you may find some parts of the recruitment process more challenging than others. Don’t worry, we’re here to help, however, we can only do this if you let us know.Should you require reasonable adjustments to your application, please get in touch with . If you’d prefer to speak on the phone, please request a call back, leaving details, so we get in touch.Our employing entity, Arthur J. Gallagher Services (UK) Limited, is proud to be accredited as a Living Wage employer with the Living Wage Foundation. We are committed to diversity and opportunity for all and are opposed to any form of less favourable treatment on the grounds of gender or gender identity, marital status, civil partnership status, parental status, race, ethnicity, colour, nationality, disability, sexual orientation, religion/ belief, age and those with caring responsibilities.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

Expected salary

Location

Gloucestershire – Bristol Area

Job date

Wed, 02 Oct 2024 07:28:20 GMT

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