Operations Optimisation Manager
Jaja Finance
We’re Hiring: Operations Optimisation Manager — Jaja FinanceAt Jaja Finance, we’re redefining the world of consumer finance—simplifying credit and putting customers back in control. We’re on a mission to Make Simple, and now we’re looking for an experienced Operations Optimisation Manager to help take our customer operations to the next level.This is a brand-new, high-impact role where you’ll lead and develop our Workforce Planning, Quality Assurance, and Operational Training teams, driving operational performance and exceptional customer experiences across all channels—including inbound telephony, digital chat, complaints and collections.You’ll shape our continuous improvement agenda, using data and insights to drive smarter decisions, increase efficiency, and optimise service delivery. This role comes with significant autonomy—ideal for someone who thrives on solving complex operational challenges and wants to make a real difference.What you’ll be doing:
About You:We’re looking for someone with:
Why Jaja?
If you’re ready to challenge everything, own it, and make simple happen—this is your chance to join a company where tech, data, and people come together to drive change.Apply today and be part of something exciting!
Manchester
Sat, 05 Jul 2025 23:40:04 GMT
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