Operations Manager

Organization: Think Wild Central Oregon
Reports to: Executive Director
Location: Bend, Oregon (Hybrid)
Status: Full-Time, Exempt
Salary Range: $50,000–$55,000 annually (DOE)
Benefits: Full health and dental insurance, paid time off, paid holidays, flexible schedule, Simple IRA retirement match program, mileage and cellphone reimbursement, professional development support

position Overview

Think Wild Central Oregon is a nonprofit organization dedicated to wildlife rehabilitation, education, and conservation. We are seeking a highly organized and experienced Operations Manager to oversee the organization’s day-to-day administrative, operational, financial, facilities, internal and external events, and systems.

This role is a key operational leadership position, responsible for ensuring Think Wild’s internal operations function smoothly, compliantly, and efficiently across programs, staff, interns, volunteers, facilities, events, and board support. The Operations Manager works closely with the Executive Director and program leads to support organizational effectiveness and staff success.

This position is hybrid, with flexible scheduling and regular in-person work required at Think Wild’s campus, around Bend, and at partner or event locations.

Core Responsibilities

Organizational Operations & Coordination

• Oversee day-to-day organizational operations and administrative systems, maintaining a cohesive operational infrastructure that supports all Think Wild programs.
• Develop, document, and maintain standard operating procedures
• Support program leads as needed with operational, staffing, scheduling, and logistical concerns
• Serve as a cross-departmental coordinator to ensure communication, alignment, and follow-through
• Track and monitor operational metrics (e.g., project timelines, task completion, internal workflows) to support accountability and continuous improvement
• Identify operational challenges and recommend practical solutions
• Prepare and distribute organization-wide updates and announcements to ensure staff are informed of operational changes, timelines, decisions, and upcoming priorities
• Assist the Executive Director with operational priorities and special projects as needed
• Support cross-program needs as required, contributing to a collaborative team environment by assisting with education programs, field work, wildlife hospital support, facilities projects, or events as needed.

Financial Administration & Business Support

• Coordinate invoicing, bill pay, reimbursements, credit card payments, contractor payments, bank deposits, checking the PO Box, and expense tracking
• Coordinate supply purchasing, ordering, pickups, and organization
• Coordinate merchandise organization and order fulfillment, including periodic inventory, pricing and cost tracking, restocking and ordering, basic website merchandise updates, and fulfillment and shipping as needed.
• Send monthly financial reports to the Accountant
• Oversee timesheet collection, payroll processing, and reporting
• Monitor and prepare required annual filings and compliance documentation
• Prepare operational budgets and financial summaries in collaboration with the Executive Director

Human Resources & Training

• Manage HR administration for staff, contractors, and interns, including maintaining confidential personnel records and documentation
• Support recruitment, hiring, and onboarding processes
• Oversee intern onboarding, scheduling, and foundational training
• Develop and facilitate organizational training for staff and interns, including:
• Policies and procedures
• Safety and compliance
• Internal systems and workflows
• Maintain and update the employee handbook, OSHA standards, and safety protocols

Facilities & Construction Coordination

• Oversee facility operations, maintenance schedules, and vendor relationships
• Coordinate construction projects, capital improvements, on-site repairs, and maintenance, including:
• Obtaining bids and quotes
• Soliciting and managing in-kind donations for projects
• Coordinating contractors and timelines
• Managing insurance and documentation
• Tracking budgets and progress
• Ensure Think Wild’s property, office spaces, and hospital lobby areas are kept clean, organized, functional, and visitor-ready

Administrative & Executive Support

• Coordinate meetings and appointments, including management of the Executive Director’s calendar
• Manage priorities and workflow, screening incoming emails, calls, and documents
• Maintain organized electronic and physical files, records, and documents
• Assist with preparation and distribution of meeting agendas, minutes, and materials
• Proactively develop and implement morale- and motivation-boosting initiatives for staff and interns, such as recognition efforts, internal communications, appreciation activities, and culture-building ideas
• Provide administrative and logistical support for the Board of Directors, including coordinating meetings, preparing and distributing materials, supporting board onboarding, and assisting with follow-up on board actions.

Events, Outreach & Development Operations

• Oversee operational planning and execution for fundraisers, community events, and workshops
• Provide increased leadership and hands-on support in the month leading up to major events
• Coordinate event logistics, including:
• Vendors and contractors
• Permits and insurance
• Donation request outreach
• Raffle item solicitation, organization, and fulfillment
• Posters, flyers, and administrative event support
• Plan and execute internal events, including all staff meetings, staff appreciation gatherings, trainings, and retreats
• Serve on and support the Fundraising and Events Committee
• Manage placement and oversight of cash donation boxes at local businesses, including:
• Partner relationship management
• Monitoring collections
• Ensuring timely pickup, processing, and documentation
• Support donor acknowledgment workflows and administrative development systems, ensuring timely and accurate thank-you communications

Qualifications

Think Wild values diverse experiences and encourages candidates who are motivated and passionate about our mission to apply, even if they do not meet every qualification listed.

Required Qualifications

• Bachelor’s degree preferred; equivalent experience considered
• 3+ years of experience in operations, nonprofit administration, office management, or project coordination
• Experience supporting administrative systems, internal workflows, and day-to-day operations
• Experience with basic financial administration (invoicing, reimbursements, payroll inputs, expense tracking)
• Experience coordinating logistics for meetings, events, or projects
• Strong organizational and time-management skills with excellent follow-through
• Clear written and verbal communication skills
• Ability to work independently, take initiative, and manage multiple priorities
• Strong attention to detail, especially when handling documents, finances, and schedules
• Alignment with Think Wild’s mission

Preferred Qualifications

• Experience in a nonprofit, conservation, education, or mission-driven organization
• Experience supporting or coordinating events
• Experience coordinating or supporting facility maintenance, construction, or capital improvement projects, including working with contractors, volunteers, or vendors.
• Experience working with or managing staff, interns, volunteers, or board members
• Familiarity with tools such as Little Green Light (or similar CRM), QuickBooks, Gusto, Google Workspace/Gmail, and Canva or willingness and ability to learn new systems

Personal Attributes

• Organized, proactive, and dependable
• Strong people skills and collaborative working style
• Detail-oriented and solutions-focused
• Flexible and adaptable in a fast-paced environment
• Discreet, trustworthy, and professional
• Positive attitude and commitment to learning