Operations Intern (Seller Quality)

Job title:

Operations Intern (Seller Quality)

Company

Back Market

Job description

Hi, we’re Back Market.We’re here to help make tech reliable, affordable, and better than new. We’re a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new.Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet – and consumers – a break. Our mission is simple: to do more with what we already have.Are you ready to join us?At Back Market, we’re on a mission to raise the quality standards of the refurbished industry, building customer trust and supporting the circular economy.Our Seller Quality team works cross-functionally with supply, LAB, operations, logistics, and business intelligence to ensure these standards are met. We monitor, analyze, and communicate on areas for improvement, both internally and externally, always striving to benchmark and implement best-in-class refurbishing practices.As an Operations Manager Intern within the Quality team, you will play a key role in upholding our seller quality standards. You will help monitor compliance, track incidents, and analyze seller performance-ensuring that our customers receive the best possible experience on Back Market. This is a detail-intensive but vital position that keeps our marketplace fair, reliable, and trusted.Your Mission (If You Accept It):🥇

• Incident Management:

Identify, track, and follow up on reported issues related to product or process quality. Validate cases, communicate with sellers, and coordinate with relevant teams to ensure appropriate corrective actions are taken. Escalate internally when needed to ensure resolution. * Quality Charter Compliance:Monitor adherence to our Seller Quality Charter. Notify sellers of any breaches, follow up to secure effective action plans, and ensure timely resolution. Support enforcement actions when necessary. * Performance Analysis:Analyze customer claims and feedback to identify trends, recurring issues, and opportunities for improvement in seller performance. * Cross-team Collaboration:Work closely with teams such as Customer Care, Account Management, Legal, and Quality to resolve cases and continuously improve our processes.You’re At The Right Place If: ⭐

• English is a no-brainer (fully professional capability). If you’re extra cool and speak more languages, bonus points for you!
• You are rigorous, meticulous, and highly organized-you thrive on detail, even when the task seems repetitive, because you recognize its critical impact on our reputation and customer experience.
• A good communicator and team player, able to collaborate across multiple departments and lead transversal initiatives.
• Analytical mindset, comfortable building insights from data (Excel/Google Sheets proficiency required).
• Able to manage follow-ups and ensure tasks are completed on time.
• Fully professional proficiency in English; additional languages are a plus.
• Understanding of embedded systems, consumer electronics, or the circular economy is a bonus.
• Ready for a 6-month full-time internship starting July 2025 in Bordeaux, France.

About The Internship : 📅

• Starting date is in July 2025
• Duration : 6 months
• Location : Bordeaux, France
• Your French school is able to provide the internship agreement.

Recruitment Process:

• Technical Skills Interview with the Hiring Manager (45min) on Zoom
• Administrative & HR Interview with the Recruiter (30min) on Zoom
• Team Fit interview with one or two other members of the team (30min) on Zoom

WHY SHOULD YOU JOIN US ? ✌🏼At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives – it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2).No matter your role and seniority level, you’ll enjoy impact-driven work with hands-on career development in an innovative, driven, and fast-paced environment – with benefits to match, like:– A mission driven work environment where your day to day makes an impact on the planet. Seriously.– Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days.– Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training.At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA – from dedicated staff to employee resource groups to our company values.We know that the perfect background for a role doesn’t mean the perfect fit – we encourage you to apply for a role even if you think you may not have all the qualifications.If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team.

Expected salary

Location

Bordeaux, Gironde

Job date

Sun, 18 May 2025 06:21:05 GMT

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