Operations Director, Critical Environments

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Operations Director is accountable for the overall success of JLL critical environments operations for the Client account, managing resources to ensure the effective and efficient operation of the portfolio, maximizing up-time and site efficiencies.

Provides leadership and expertise in the management of all aspects (client service, employee management and development, financial, operational, field execution and oversight) of operations and critical environments. Responsible for interpreting, communicating, and establishing engineering services and critical environments management strategies for supporting the Client account. Ensures the integration of all services and that they are delivered within agreed service levels. Provides oversight in all processes, field execution, including use of the corporate network and all platform tools, promoting and fostering relationships while serving as the key services liaison for the client. Own operational client relationships, implementation of services and financial success of the assigned portfolio in accordance with Client policies, procedures and standards. Ensures all resources, i.e. human resources, financial etc., are managed within the policies and procedures of JLL.

Your day to day:

• All client critical environments management activities, which include maintaining interface with Corporate Real Estate personnel, ensuring total contract compliance with all criteria and reaching all performance specifications, including quantitative cost savings and qualitative customer service specifications.
• Manage client reporting and ensure contractual compliance
• Ensure fixed, variable, and incentive compensation under the contract are achieved relative to Corporate Real Estate Performance Plan and other objectives; annual KPI and incentive compensation determination and contract amendments
• Accountable for the day to day performance of the assigned team and delivery of services within stated service levels, processes, procedures to support and deliver services to achieve performance goals and objectives.
• Review metrics through the use of analytics or other tools provided by Client and JLL to ensure that the portfolio is being managed within goal parameters.
• Measure, monitor and report to Executive Leaders cost savings and value add contributions of the team.
• Provide input and support to strategic planning initiatives and work with Account Director to identify portfolio and saving reduction opportunities.
• Interface, collaborate and develop strong relationships with all stakeholders.
• Accountable for the accuracy and timely updates to all Client and JLL systems support tools, ie. E1, Corrigo, Clarify, Share Point, Tracker, etc.
• Support process owners and platform leaders with the implementation of training, education and expectations to ensure teams adhere to all processes and procedures.
• Provide input to annual financial plans and manage capital within approved plans/budgets while summarizing and sponsoring forecasted or unforeseen expenditures throughout the year.
• Provide oversight and direction of development and approval of critical infrastructure project, planning guidelines, commissioning, and close-out. Work with key stakeholders to ensure compliance as related to proper closeout and commissioning requirements are being followed including the collections and archiving of all necessary critical documents. Ensure that key stakeholders are properly maintaining archives of drawings, schematics, equipment operations manuals, warranty documents and other critical information.
• Effectively manage communications across regions/geographies between team and customer contacts, particularly in instances of critical emergencies (i.e. system failure, downtime; as frequent as weekly), including managing root cause analysis to avoid repeat failures or lapses in service delivery.
• Ensure all properties are operated, maintained and tested in accordancy with local, state and national requirements overlayed by those required and expected of Client Corporation Account, ie, critical processes and reporting requirements.
• Manage suppliers and direct reports and effectively utilize suppliers and account team and corporate resources for the effective delivery of maintenance and repair services in support of critical environment.
• Development of succession planning program, including, but not limited to, on / off on boarding program administered that supports account rotation, employee exiting, and new employees.

Sound like you? To apply you need:

• 5+ years operational experience with responsibility for leading teams in a data center environment
• Demonstrated leadership skills in managing people and customers. Strong oral and written communication, negotiation and analytical skills.
• Strong strategic thinker and planner. Ability to develop and create alternative ways to proceed way forward.
• Strong analytical ability to think about all the factors that might affect a situation, recommend and execute solutions.
• Strong organizational skills, complements abilities, i.e. how resources can be arranged for maximum productivity.
• Strong judgment, problem-solving and crisis management skills.
• Excellent interpersonal and relationship building skills.
• Fundamental skills in critical systems such as emergency/stand-by generators, automatic transfer switches, un-interruptible power supply (UPS) systems, power distribution systems, UPS batteries, etc.
• Technically proficient in operations of Building Management Systems, Life Safety Systems, CMMS, Microsoft Office, Power Point, Visio and Microsoft Outlook software.
• Extensive electrical, mechanical & plumbing knowledge of commercial facilities with a very strong background in critical data center operations.
• Proven record of providing excellent internal and external customer service

Location:

On-site –Austin, TX

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online Application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.

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