Onboarding and Induction Coordinator

Job title:

Onboarding and Induction Coordinator

Company

Community Integrated Care

Job description

Want to make a real impact and grow in a supportive, team-oriented environment?We are looking to recruit an Onboarding and Induction Coordinator to join the Recruitment team on a full time, permanent basis. The role requires travel to our head office in Widnes at least once a week so we welcome applications from candidates within a 20 miles radius of Widnes or within an easy commute.What is The Deal for you?

• Flexibility! You can work your full time hours over 4 days and enjoy a long weekend, or work over 5 days to accommodate your other commitments.
• Hybrid Working! With this role you have the option of working from home or our head office in Widnes – or a blend between the two! You’ll need to be able to travel to the Widnes office at least once a week.
• Benefits: retail discounts, holiday discounts, cycle to work scheme and travel discounts through our benefits app.
• Best Lives Possible: You’ll be working for an award winning charity who is passionate about ensuring our colleagues and the people we support lead the best lives possible.
• Development: We’ll work with you to develop your career or to learn and experience new things. We’re passionate about developing our people!
• Dare to Learn: Access to our amazing on line training platform where you can upskill taking a variety of courses and qualifications.
• Support: From our Employee Assistance Programme (available 24/7), financial support options, and wellbeing fund you’ll have the support available to lead an easier (financial) life.

Who you’ll be supporting & more about the role:Role PurposeWe’re looking for someone to manage and coordinate the onboarding and induction process for all new colleagues joining our charity, ensuring it’s seamless, efficient, and provides an excellent introduction to the organization. Your role will be pivotal in supporting the HR Business Partners (HRBPs) to build a well-recruited and well-trained workforce through:

• The smooth onboarding and induction of new colleagues, including those transferring under TUPE
• Planning and coordinating induction training for new starters
• Reporting key information to inform decision-making for the regional HR teams

This role is crucial in ensuring new colleagues receive the warmest welcome and in safeguarding the wellbeing of the people we support by ensuring that all new hires are thoroughly vetted, suitable for the role, and excited to start their journey with us!About the RoleBased remotely or from our Support Services office in Widnes, you’ll work with the onboarding team to support new colleagues as they start their careers with us.

• Maintain regular contact with new colleagues, helping them through their onboarding or eLearning modules
• Keep hiring managers updated on the progress of their candidates
• Manage the candidates vetting process by checking references, requesting disclosure checks (DBS/PVG), to ensure strict compliance with our guidelines/
• Helping to troubleshoot issues that new colleagues might face (and work with colleagues on great solutions)
• Work with our key systems and ensuring that we keep great records

Based from home, you’ll be the master of your own working day – so you’ll need to be proactive and excellent at planning and prioritisation. You’ll need to be passionate about delivering a great service to everyone – onboarding people well and quickly.

You’ll be working virtually with a team and have access to great support throughout the day. This is a fast paced, dynamic role, and responsibilities and daily duties will flex according to the needs of the organisation.This role would suit someone with experience of customer service, sales and marketing or call centre environments who are used to following a process and updating live systems.Your values:Our Ideal Candidate

• You pick up systems quickly – it never takes you long to learn a new app, programme, or website.
• You really value a great customer experience – you’re definitely a people person and you’re really motivated by providing a great service
• People might describe you as a little picky because you’ve got a great eye for detail and accuracy
• You like a bit of a routine, but you don’t mind being thrown the odd curve ball – you love a challenge!
• You enjoy working with detailed information and you are looking for a desk-based role
• You are brilliant at communicating – you find it easy to explain things in a way that is easy for others to understand
• You have a bright and bubbly personality, and you love working in a team.

Skills and Experience

• You’ll need to be good with computers as the role involves navigating a number of systems
• Experience working in a busy customer service, sales and marketing, call centre, recruitment, or an administrative function
• You’ll be a confident IT and systems user
• You’re comfortable speaking with customers and stakeholders, providing updates, and offering solutions with professionalism and clarity.

Please note, if you are interested in this role, we welcome your application as soon as possible! Depending on the volume of applications received, the vacancy may be closed before the expected advertising end date.Interested and want to know a bit more?To find out more about our charity check out:We’re really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us – and 28 is an excellent score compared to other organisations!

Expected salary

£22369.3 per year

Location

Widnes, Cheshire

Job date

Sat, 14 Dec 2024 06:41:28 GMT

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