Office Coordinator – Maintenance at JW Marriott Grosvenor House

EXPLORE MARRIOTT – Office Coordinator for the Maintenance Department

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so.

Position summary

To perform administrative duties in the maintenance department, ensuring compliance with systems, Marriott processes and UK regulation.

CANDIDATE PROFILE

Experience/Education:

• Previous experience working within a Technical Services Department or similar environment preferred.
• Administrative experience preferred.
• Good level of English essential.

Skills and Knowledge:

• Strong Communication skills (verbal, listening, writing)
• Pro-active and reliable
• Positive demeanor
• Able to work alone and within a team.
• Computer skills required.
• Technical knowledge to effectively support the technical services department.
• Organized and ability to manage time and workload.

SPECIFIC TASKS

The following are specific responsibilities and contributions critical to the successful performance of the position:

• Provide ongoing support to technical services department (TSD) team to drive and work towards common goals.
• To support with any reasonable task that is assigned by the TSD leadership team.
• Support with administrative tasks such as the processing of invoices, running monthly reports, inputting data, handling phone calls, obtaining quotes and calling contractors.
• Prepare and review written documents accurately and completely.
• Comply with all quality assurance standards.
• Ensure compliance with both Marriott policies and UK regulation by keeping systems up to date and keeping paperwork organized and filed in a logical order.

Communication:

• Speak to guests and co-workers using clear, appropriate, and professional language.
• Answer telephones using appropriate etiquette including answering the phone within 3 rings, using the callers’ name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking, and relaying messages, and allowing the caller to end the call.
• Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.

SAFETY AND SECURITY

• To have a good understanding of health and safety, always adhere to safe working practices, never compromising this.
• Adhere to COSHH safety standards and champion the safe and correct use of chemicals.
• Wear the necessary personal protective equipment, (PPE), depending on the task you are undertaking.
• To promote awareness of health and safety. For example, fire alert points, exits, fire extinguishers, trip hazards, wet floor signs etc.
• To ‘clean as you go’ to ensure a clean and tidy work area.
• Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment for other team members and guests.
• Report accidents, injuries, and unsafe work conditions to manager.
• Complete safety training and certifications.
• Employ correct lifting procedures to avoid injury.
• Protect the privacy and security of guests and your co-workers.

OTHER

• To carry out any other duty/function that may be assigned by immediate supervisor, Department Assistant Manager, Department Head or Executive Committee member.
• To maintain a high standard of grooming, hygiene, and uniform standards.
• Support all co-workers and treat them with dignity and respect.
• To develop and maintain healthy inter-departmental relationships, support team to reach common goals.
• Complies with Marriott International Hotels Limited regional office and hotel policies and procedures.

REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Comprehensive Training and Development program
• Marriott Discount Card enabling to benefits from hotel room, gift shops and F&B across 130 countries.
• Recognition programs
• Meals at work
• Uniform
• Enrolment of Perks at Work – Access to unlimited deals of retailers and more
• 20 days holiday + bank holidays
• Pension & Life Assurance
• Awards and recognition celebrations and many more….

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

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