Office Associate III – Washington County, VA (Near TN Border)

Hiring Range: $25,821 to Based on experience

Full Time or Part Time: Full Time

Additional Detail

Title Description- Employees work in an administrative program area performing a broad variety of office and program support responsibilities. Primary responsibility will be performing receptionist duties, which include answering a multi-line phone system, greeting clients, issuing EBT cards, etc.

General Work Tasks (Illustrative Only)- 

• Greets customers, answers and directs calls to the appropriate workers;
• Provides information to customers regarding programs, policies and rules of the department; handles inquiries from others regarding services;
• Performs research in automated and paper systems;
• Sets up and organizes files;
• Issues EBT cards;
• Receives incoming faxes and forwards to workers;
• Opens and distributes mail, as needed;
• Performs other tasks as assigned.

Knowledge, Skills, and Abilities: 

Knowledge- Considerable knowledge of: office and administrative practices, policies and procedures as related to assigned program and office support activities; spelling, grammar and punctuation; office terminology, procedures, and equipment technology and office software programs; and mathematics to calculate percentages, formulas and averages to solve mathematical problems. Some knowledge of: elementary bookkeeping and accounting.

Skills- Skill in: operating a personal computer, printer, scanner, and a variety of standard office machines and equipment. Some skill in performing basic maintenance of computer system and general office equipment to include some troubleshooting of automation equipment problems.

Abilities- Demonstrated ability to: organize information and develop/maintain records in various formats; communicate effectively both orally and in writing; follow written and oral instructions; multi-task; establish and maintain effective working relationships with coworkers, customers, other public and private agencies, and the public sometimes under stressful situations; collect and disseminate information; make computations with speed and accuracy; file alphabetically or numerically; proofread; type from clear copy or draft; make minor decisions in accordance to regulations and established practices; advise and interpret policies and procedures in researching and resolving inquiries, requests and complaints.

Education and Experience- High school diploma supplemented with related clerical or administrative experience in social services or related field OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. 

Minimum Qualifications:

Preferred Qualifications: 

Special Requirements:

Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.

The investigation may include: fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority.

All offers of employment are contingent upon satisfactory results of the required checks and screenings.

Employee must be willing to work in the community emergency shelter in the event of a natural disaster or emergency.

Special Instructions to Applicants:

Consideration for an interview is based solely on the information within the application/resume.

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