Mortgage Adviser

Job title:

Mortgage Adviser

Company

Nationwide

Job description

As a Mortgage Adviser you’ll deliver an excellent member experience by identifying and delivering solutions to meet members’ and prospective members’ needs for mortgages and associated products.

• Required hours are Monday-Friday 08:00-19:00, Saturday 08:00–16.00.
• Operating principles are x4 19:00 finishes and x1 Saturday shift every 2 weeks.

This role requires 28-35 hours per week, with a minimum of 4 days per week, there will be a need to travel to meetings once per quarter as a minimum, your team may not be located in the same region as your home base. Where this is the case this would be expensed. Training will be virtual, there will be an initial 4 week training period and we’re not able to accommodate holidays within the first 6 weeks.Your success isn’t based on how long you spend at your desk. You’ll have contracted hours, but we’re always happy to support flexible working wherever we can. That might mean working from home or different Nationwide offices or agreeing a working pattern to help you balance work and life. We will always strive to find a way that works for everyone.At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.For this job you’ll be located at our nearest regional hub. There will be a need to regularly connect with colleagues for collaboration events in one of our office sites. This is anticipated to be a minimum of once per month in either our London, Swindon, Northampton, Bournemouth, Dunfermline, Wakefield or Sheffield offices. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to .If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.What you’ll be doingOur prime communication channel will be video to member with telephony and as a backup where video is not an option for a member, “In person” appointments will be the exception.You’ll be guiding members through our range of award winning products and spotting opportunities to make a real difference. Having recently launched our new simplified mortgage advice journey, the ability to plan and prepare effectively, whilst delivering efficient, succinct advice will be key to your success.Being a team player, you’ll be keen to share your knowledge with colleagues and members alike. However, you’ll be equally as keen to make the most of your own talents. With employee development in mind, a Mortgage Advice Manager will coach and support you to ensure you’re able to build a successful career and take advantage of the extensive rewards on offer.You will adhere to a principle based target operating model ensuring you are there for our members whilst also having the flexibility to balance work and home. You’ll be working independently and as part of a team.About youOur members are important to us and we want to make sure they feel valued and at ease; whether they are first time buyers or current mortgage holders looking for further advice.As a minimum requirement you’ll:

• Be fully CeMAP qualified (CeMAP 1, 2 and 3 or equivalent)
• Have experience within mortgage advice
• Be able to evidence good time management skills
• Have excellent rapport building skills
• Have proven Member sales/service experience

We are looking for:

• An excellent communicator with the ability to make a complex process simple and easy to understand, allowing our customers to make well informed decisions.
• Self-motivated and goal driven with a desire to achieve and exceed.
• Can take full accountability for your own diary management and maximise the balance between member facing time and non-member facing time.
• Adaptable with a flexible approach.
• Resilient and able to use your own initiative in order find solutions to problems.

Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:

• Feel what customers feel – We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind

• Say it straight – We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
• Push for better – We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
• Get it done – We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes

You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.The extras you’ll getThere are all sorts of employee benefits available at Nationwide, including:

• A personal pension – if you put in 7% of your salary, we’ll top up by a further 16%
• Up to 2 days of paid volunteering a year
• Life assurance worth 8x your salary
• A great selection of additional benefits through our salary sacrifice scheme
• Wellhub – Access to a range of free and paid options for health and wellness
• Access to an annual performance related bonus
• Access to training to help you develop and progress your career
• 25 days holiday, pro rata

Banking – but fairer, more rewarding, and for the good of societyWe forge our own path at Nationwide.As a mutual, we’re owned by our members – those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.We are Purpose-driven. Uncompromisingly Customer. Unstoppably Nationwide.What to do nextIf this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.

Expected salary

Location

England

Job date

Thu, 26 Jun 2025 01:58:10 GMT

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