Modern Workplace Solutions Engineer

Job Posting Title:

Modern Workplace Solutions Engineer

—-

Hiring Department:

Enterprise Technology – Campus Solutions

—-

position Open To:

All Applicants

—-

Weekly Scheduled Hours:

40

—-

FLSA Status:

Exempt

—-

Earliest Start Date:

Immediately

—-

Position Duration:

Expected to Continue

—-

Location:

AUSTIN, TX

—-

Job Details:

General Notes

Flexible work arrangements are available for this position, which include the option to work remotely within the United States. Applicants residing outside of Texas but within the United States and its territories may be considered for remote work, subject to approval by the Central Office.

This position provides life/work balance with typically a 40-hour work week and travel limited to training (e.g., conferences/courses).

Enterprise Technology is dedicated to supporting the mission of the University of Texas at Austin of unlocking potential and preparing future leaders of the state.

Your skills will make a difference.

You’ll be working for a university that is internationally recognized for research and the work you do will make a difference in the lives of our students, faculty and staff. If you’re the type of person that wants to know your work has meaning and impact, you’ll like working for our campus.

The University of Texas at Austin and Enterprise Technology provide an outstanding benefits package to our staff. Those benefits include:

• Competitive health benefits (Employee premiums covered at 100%, family premiums at 50%)

• Vision, Dental, Life, and Disability insurance options

• Paid vacation, sick leave, and holidays

• Teachers Retirement System of Texas (a defined benefit retirement plan)

• Additional Voluntary Retirement Programs: Tax Sheltered Annuity 403(b) and a Deferred Compensation program 457(b)

• Flexible spending account options for medical and childcare expenses

• Training and conference opportunities

• Tuition assistance

• Athletic ticket discounts

• Access to UT Austin’s libraries and museums

• Free rides on all UT Shuttle and Capital metro buses with staff ID card

For more details, please see: https://hr.utexas.edu/prospective/benefits and https://hr.utexas.edu/current/services/my-total-rewards

Must be authorized to work in the United States on a full-time basis for any employer without sponsorship.

This position requires you to maintain internet service and a mobile phone with voice and data plans to be used when required for work.

Purpose

Enterprise Technology – Campus Solutions is seeking a driven, motivated individual with knowledge of Microsoft 365, Google Workspace, and Atlassian Confluence and excellent customer service skills. The candidate selected will learn about our complex and heterogeneous architecture, deliver innovative solutions to campus, and provide support for the entire technology stack while evolving their technical skills to meet the needs of our students, faculty, and staff.

Responsibilities

• Provide tailored assistance to colleges, schools, and units in training, adoption, and effective use of technology platforms.
• Assist with routine support of Microsoft 365, Google Workspace, and related tasks and technologies.
• Assist with routine support of Microsoft Power Platform.
• Assist with routine support of Atlassian Confluence, Guard, Rovo, and related tasks and technologies.
• Build documentation and map out processes in line with best practices.
• Assist in testing and deploying new Microsoft 365 services by identifying areas of need and executing enhancements in partnership with senior technical staff.
• Perform other related functions as assigned.

Required Qualifications

• U.S. Citizen, resident, or officially recognized asylee – Applicant selected will be subject to government security investigation and must meet eligibility requirements for access to classified information at the level appropriate to the project requirements of the position.
• Two or more years of professional experience in system administration or software development.
• One or more years of professional experience supporting enterprise-scale services.
• Technical knowledge of Microsoft 365, Google Workspace, Atlassian Confluence, Atlassian Guard and/or other related platforms.
• Strong communication, customer service and problem-solving skills.
• Ability to effectively interact with a diverse customer base (students, faculty, staff, and executive leadership).
• Demonstrated ability to effectively multi-task, organize, and follow-up with customers, colleagues, and leadership.
• Ability to learn and embrace new technologies.
• Strong assessment skills and demonstrated good judgment in making business decisions.

Equivalent combination of relevant education and experience may be substituted as appropriate.

Preferred Qualifications

• Three or more years of professional experience in system administration or software development.
• Two or more years of professional experience supporting enterprise-scale services.
• Previous experience with Microsoft 365, Google Workspace, and Atlassian administration.
• Previous experience with PowerShell and/or Python in a production environment.
• Previous experience with low-code or no-code development tools.
• Previous experience with ServiceNow or comparable ITSM platforms.
• Knowledge of University policies and procedures.

Salary Range

$75,000 + depending on qualifications

Working Conditions

• May work around standard office conditions
• Repetitive use of a keyboard at a workstation
• Use of manual dexterity (ex: using a mouse)

Work Shift

Monday-Friday, 8am-5pm. Occasional overtime and/or nights/weekends are required.

Required Materials

• Resume/CV
• 3 work references with their contact information; at least one reference should be from a supervisor
• Letter of interest

Importantfor applicants who are NOT current university employees or contingent workers:You will be prompted to submit your resume the first time you apply, then you will be provided an option to upload a new Resume for subsequent applications. Any additional Required Materials (letter of interest, references, etc.) will be uploaded in the Application Questions section; you will be able to multi-select additional files. Before submitting your online job application, ensure thatALLRequired Materials have been uploaded. Once your job application has been submitted, you cannot make changes.

Important for Current university employees and contingent workers:As a current university employee or contingent worker, you MUST apply within Workday by searching for Find UT Jobs. If you are a current University employee, log-in to Workday, navigate to your Worker Profile, click the Career link in the left hand navigation menu and then update the sections in your Professional Profile before you apply. This information will be pulled in to your application. The application is one page and you will be prompted to upload your resume. In addition, you must respond to the application questionspresented to upload any additional Required Materials (letter of interest, references, etc.) that were noted above.

—-

Employment Eligibility:

Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited for through University-Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.

—-

Retirement Plan Eligibility:

The retirement plan for this position is Teacher Retirement System of Texas (TRS), subject to the position being at least 20 hours per week and at least 135 days in length.

—-

Background Checks:

A criminal history background check will be required for finalist(s) under consideration for this position.

—-

Equal Opportunity Employer:

The University of Texas at Austin, as an equal opportunity/affirmative action employer,complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.

—-

Pay Transparency:

The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

—-

Employment Eligibility Verification:

If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at the university.

—-

E-Verify:

The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015. The university’s company ID number for purposes of E-Verify is 854197. For more information about E-Verify, please see the following:

• E-Verify Poster (English and Spanish) [PDF]
• Right to Work Poster (English) [PDF]
• Right to Work Poster (Spanish) [PDF]

—-

Compliance:

Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP-3031.

The Clery Act requires all prospective employees be notified of the availability of the Annual Security and Fire Safety report. You may access the most recent report here or obtain a copy at University Compliance Services, 1616 Guadalupe Street, UTA 2.206, Austin, Texas 78701.