Mgr, New Hire Success (Service Team)

Job title:

Mgr, New Hire Success (Service Team)

Company

CVS Health

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.Position SummaryThe Manager, New Hire Success is accountable for designing and delivering exceptional onboarding programs and early engagement strategies to ensure employees in a portfolio of roles are set up for success. This role will partner with stakeholders across the organization to develop standardized onboarding processes, support role-specific training, and monitor the effectiveness of programs. The Manager, New Hire Success will focus on driving consistent and scalable approaches to learning and development, contributing to performance and retention outcomes. This role may or may not include direct reports immediately but has the potential for future team leadership.ResponsibilitiesPartner with leaders to identify onboarding needs, develop solutions, and implement programs that address role-specific priorities and organizational objectivesDefine and document clear role expectations, skills, and outcomes in collaboration with role experts and field leadersEnsure the effective delivery of onboarding programs by training and supporting preceptors, facilitators, and field leaders, as relevantCollaborate with stakeholders to establish learning roadmaps, success metrics, and plans for continuous improvementMonitor and assess program effectiveness through feedback and performance data, identifying opportunities to enhance engagement and retentionCreate and maintain job aids, SOPs, and other resources to support learning and role effectiveness, when necessaryTrack and analyze “cohort health” data, including recruitment, retention, and performance metrics, to spot opportunities for increased impactPerform other duties as assignedRequired Qualifications5+ years of experience in Learning & Development, Talent Management, or a related fieldStrong program development and project management skillsExcellent verbal and written communication skillsAbility to collaborate with stakeholders at all levels and influence without direct authorityExperience designing and implementing learning programs at scaleAnalytical mindset with the ability to interpret data and measure program impactHighly organized with strong attention to detail and time management skills

Comfortable navigating change and ambiguity in a fast-paced environmentUS work authorizationThis position may require very occasional travel (estimated at less than 5% of the time)Someone who embodies being “Oaky”Preferred Qualifications
​Prior experience in Oak Street Health field operations strongly preferredEducationBachelor’s degree requiredAnticipated Weekly Hours 40Time Type Full timePay RangeThe typical pay range for this role is:$66,330.00 – $145,860.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great peopleWe take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.For more information, visitWe anticipate the application window for this opening will close on: 09/29/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

Expected salary

$66330 – 145860 per year

Location

Illinois

Job date

Tue, 08 Apr 2025 07:44:16 GMT

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