Manager, Workgroup Resources

Job title:

Manager, Workgroup Resources

Company

Ricoh

Job description

Job Description:The Manager, Workgroup Resources is responsible for managing the activities of their team of customer support technicians with the purpose of providing a high level of machine reliability and customer satisfaction; and, thereby, ensuring all team and branch performance and cost targets are met.The position is also responsible for People Management activities, including but not limited to: hiring, coaching, performance management, development, corrective action and termination.Job Duties & Responsibilities:Ensure profitability and KPI’s * Provide daily direction and support to team of customer support technicians

• Monitor territory and manpower requirements and advise Branch TS leadership
• Ensure training of all personnel
• Prepare and conduct all technical and/or general meetings
• Prepare monthly statistical reviews for all personnel and ensure the appropriate distribution (i.e., immediate supervisor and the assigned personnel)
• Visit major accounts to ensure excellent customer relations
• Monitor customer inquiries and/or complaints and to ensure investigation and resolutions of incurred problems
• Ensure that all assigned technical representatives maintain Ricoh equipment (i.e., tool kits, cars, etc.) in a safe and professional manner
• Communicate all concerns/problems to immediate manager
• Maintain accurate car stock, counted quarterly plus assist in technicians counts as well and provide feedback or suggestions
• Work with Sales management/Sales staff to help generate additional revenue
• Assist on special projects as assigned by manager
• People Management activities, including but not limited to: hiring, coaching, performance management, development, corrective action and termination
• Other duties as assigned by manager

Qualifications (Education, Experience and Certifications):

• Post-Secondary Education, preferably in an electrical or mechanical discipline
• Technical Certifications (Net+, A+, Comp TIA or equivalent certification)
• Minimum of 5 years’ experience in the field or related area

Knowledge, Skills and Abilities:

• Excellent interpersonal skills with the ability to quickly develop business relationships
• Strong product and technical knowledge of digital multifunction devices
• Strong self-motivation to drive results
• Excellent verbal and written communication skills
• Strong analytical and problem-solving skills
• Ability to work independently and take initiative to improve customer support
• Maintain and develop positive professional relationships with existing and potential customers
• Strong computer related skills
• Effective use of Microsoft Office applications

Other Requirements:

• Requires a valid driver’s license and reliable transportation as this position involves local travel on a regular basis (and auto insurance coverage per Ricoh’s policy)

About Us:Come Create at Ricoh:If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information-how it is collected, stored, managed, and shared-to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.Invest in Yourself:At Ricoh, you can:

• Select the medical, dental, life, and disability insurance coverage that fits your needs.
• Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually.
• Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.

Expected salary

Location

Calgary, AB

Job date

Wed, 30 Oct 2024 08:36:40 GMT

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