Manager, Technical Account Management (Remote, CAN)

Job title:

Manager, Technical Account Management (Remote, CAN)

Company

CrowdStrike

Job description

#WeAreCrowdStrike and our mission is to stop breaches. As a global leader in cybersecurity, our team changed the game. Since our inception, our market leading cloud-native platform has offered unparalleled protection against the most sophisticated cyberattacks. We’re looking for people with limitless passion, a relentless focus on innovation and a fanatical commitment to the customer to join us in shaping the future of cybersecurity. Consistently recognized as a top workplace, CrowdStrike is committed to cultivating an inclusive, remote-first culture that offers people the autonomy and flexibility to balance the needs of work and life while taking their career to the next level. Interested in working for a company that sets the standard and leads with integrity? Join us on a mission that matters – one team, one fight.About the Role:As a Manager of the Technical Account Management team, you will lead a team of talented Technical Account Managers who work with CrowdStrike customers based in North America region to ensure that they are well protected and empowered to stop breaches. You will be expected to develop, build and retain a strong technical team in a rapidly growing and evolving company. You will work closely with CrowdStrike customers, understanding their challenges and how the TAM team can solve them to drive customer success. You will also partner with the sales team on planning and executing on a shared vision for the Americas region.What You’ll Do:Build, develop and support a customer-focused team comprised of Technical Account ManagersThink outside of the box to constantly innovate and help protect our customers while providing excellent Premium Support serviceAct as a coach, mentor, and educator to the Technical Account Managers on your teamFollow up with customers in response to CSAT survey results and identify areas of improvement and, if warranted, implement corrective actionsMaintain control of the overall resolution of any escalated case, leading cross-functional as neededParticipate in strategic planning sessions with customer success and sales management teamsIdentify customers at risk across a large portfolio of accounts and coordinate the development of success plans to remediate the situation and ensure a successful renewalIdentify needed resources for supporting the customer success strategy in the regionWork collaboratively with sales counterparts, marketing, product development and other supporting teamsAct as the technical bridge between CrowdStrike and the customer by helping customers better understand CrowdStrike capabilities, while capturing their requirements and needsUnderstand complex architectures and quickly identify possible gaps and opportunities due to enhance security effectiveness over traditional security technologiesWhat You’ll Need:Experience in people management position, ideally in customer support / customer successBachelor’s Degree in computer science or relevant work experience

Technical understanding of endpoint protection technologiesMotivated with excellent organizational skillsSelf-starter with ability to work independently, but also manage expectations of both customers, employees, and peersStrong communicator – written, verbal and presentationStrong problem-solving skills with ability to implement systematic approaches to scale within a fast-paced environmentAn aptitude for understanding how technology products and solutions solve business problemsExperience as a successful Technical Account Manager / Customer Success Manager with a track record of exceeding customers’ expectationsDemonstrated experience working with Sales organizations and product teamsA demonstrated ability to manage professional level employeesAbility to foster a positive work environment and attitudeExcellent written and oral communicator, with presentation skills and ability to engage at a variety of audience levels, to include being able to interact with senior executive stakeholdersAbility to work remotely and able and willing to travel on short notice, up to 25% of the timeTravel as needed#LI-Remote#LI-RL1Benefits of Working at CrowdStrike:Remote-first cultureMarket leader in compensation and equity awardsCompetitive vacation and flexible working arrangementsComprehensive and inclusive health benefitsPhysical and mental wellness programsPaid parental leave, including adoptionA variety of professional development and mentorship opportunitiesOffices with stocked kitchens when you need to fuel innovation and collaborationCrowdStrike is proud to be an equal opportunity and affirmative action employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. Our approach to cultivating a diverse, equitable, and inclusive culture is rooted in listening, learning and collective action. By embracing the diversity of our people, we achieve our best work and fuel innovation – generating the best possible outcomes for our customers and the communities they serve.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at for further assistance.CrowdStrike participates in the E-Verify program.CrowdStrike Canada ULC is committed to fair and equitable compensation practices. The base salary range for this position in Canada is $95,000 – $160,000 CAD per year + variable/incentive compensation + equity + benefits. A candidate’s salary is determined by various factors including, but not limited to, relevant work experience, skills, certifications and location.

Expected salary

$95000 – 160000 per year

Location

Canada

Job date

Fri, 18 Oct 2024 23:40:45 GMT

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