Manager of Member Engagement
Virgin
Are you a CRM pro, passionate about data-driven, insight-led communications? Are you a confident stakeholder manager, with the ability to effectively collaborate and bring bold ideas to life? We’re searching for a Manager of Member Engagement to play a pivotal role in driving member engagement and retention across both Virgin Atlantic Flying Club and Virgin Red. With a focus on the Virgin Atlantic Flying Club base, this role will lead the delivery of key elements of our CRM programme – ensuring members stay active, connected, and rewarded at every stage of their journey.Our Virgin FamilyJoin the Virgin Group – a diverse collective driving change, enhancing customer experience, and having a blast. We’re daring, disrupting industries from finance to space, united as part of the Virgin Family.Virgin Red rewards customers who live the Virgin lifestyle. Earn Virgin Points across our vast partner network, unlocking everyday rewards and exclusive experiences. As the Virgin network hub, we foster deeper customer understanding, opening doors for partners. Bold, distinctive, customer-centric – that’s Virgin Red.We’re a huge brand, but not a huge team, which means we take a hands-on approach while thinking strategically. Everyone rolls up their sleeves to get things done, making it an exciting and collaborative place to work.Tell me more
What you’ll need
The extra detailsRole type: Permanent
Location: This role is hybrid, with an expectation to be in the office approximately twice per week — this time can be flexibly split between our Virgin Red HQ in London and Virgin Atlantic HQ in Crawley.
Salary: £55,000 – £60,000 plus bonus – We’re putting our salaries out there for everyone to see – no smoke and mirrors, just honest numbers. We’ll offer a salary that matches your skills, always aiming for room to grow.
Working hours: Full time – We embrace flexible working. Let us know what hours empower you to be at your best both professionally and personally, we’ll try to find a perfect match for you and us.
Benefits: Buckle up for an adventure with Virgin! Our benefits package isn’t just a list – it’s your ticket to an extraordinary career and life. Imagine unlimited leave for your globe-trotting dreams, a “Screw it, let’s do it pot” to enjoy being you, and a learning budget to fuel your curiosity. We’ve got your back with top-notch health care, family support that goes the extra mile, and a pension plan to keep your future bright. From electric vehicles to flexible volunteering, we’re not just offering a job – we’re inviting you to join a community that celebrates your whole self.
Closing date: 18 June 2025Some of the attributes that define a Virgin person just can’t be quantified in words. We pride ourselves on welcoming people from all walks of life, with all sorts of skill sets. Most recently, we successfully campaigned to add ‘Dyslexic Thinking’ as a skill on LinkedIn. We truly value passion for Purpose and Sustainability, welcoming creative thinkers and innovators. Any uniqueness is a strength and will be considered an asset to our workforce. If there is something you would like us to consider, to tailor the hiring process to the way you work best, please don’t hesitate to let us know.Ready to turn your career into the ultimate adventure? Virgin’s got the map, the compass, and the crew. Your great adventure awaits!
£55000 – 60000 per year
London
Sun, 08 Jun 2025 22:09:08 GMT
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