Manager, Corporate Implementation

Job title:

Manager, Corporate Implementation

Company

Henry Schein One

Job description

Henry Schein One provides leading online dental practice management software to thousands of dental professionals. We are shaping the future of how millions of patients interact with their dental practice. We aim to solve tough, real-world problems by continuously innovating in the product space.At Henry Schein One UK we work with two dental practice management systems; EXACT (Software of Excellence) which is server-based and Dentally which provides cloud-based online dental practice management software that helps thousands of dental practices and professionals.At HSOne, our purpose is to make life better for dentists, practice managers, and patients around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they strive to improve how millions of patients interact with their dental practice.How you’ll make an impactAs the Manager, Corporate Implementation you are accountable for delivering an effortless onboarding experience for all new corporate customers in the UK & Ireland. This role will lead a team of project management and delivery specialists.Working closely with the Manager, Implementation, this is a pivotal role which manages the team delivering immediate value for our corporate customers as they adopt our practice management products. You will take ownership of new and existing corporate rollouts, owning the implementation plan end-to-end and build key relationships with stakeholders. By leading, mentoring and developing your team of professionals, you will foster a customer experience first culture, whilst delivering against key operational outcomes.What you’ll doEnsure the delivery of complex large-scale implementations:

• Manage a small team to create and deliver high quality implementations of our mid-market and corporate customers

• Work with customers to ensure projects are delivered on time and with a high level of customer satisfaction

• Build trust with customers and guide them through organisational change

Drive the direction of corporate customer onboarding:

• Actively champion corporate onboarding across the business, locally and internationally by keeping us focused on building great experiences vs. internal efficiencies

• Develop and deliver onboarding improvements for our biggest customers, ensuring alignment with product teams and other regions

• Distil key customer themes and feedback to identify areas for improvement and growth, meeting with product and senior leaders to share insights

• Proactively collaborate and work with teams across the business to deliver the best outcome for corporate customers, particularly the corporate commercial team

Be data driven and a thought leader:

• Partner with the Systems team to refine pipelines and management tools, to deliver meaningful internal performance metrics and customer feedback reporting

• Stay informed of industry trends and onboarding best practices to continuously enhance the customer experience and the performance of your team

• Maintain a first-hand / deep understanding of the customer experience by regularly seeking feedback from onboarded corporate customers and shadowing your team

Build a high-performing team:

• Coach team members in best practices, fostering continuous development and always lead by example

• Motivate and inspire your team to reach and exceed all set onboarding targets and KPIs

• Maintain a trusting, collaborative environment, enabling the team to thrive

• Lead the recruitment efforts for your team, identifying and hiring top talent

• Promote an inclusive and diverse culture, in line with the Henry Schein One values

What you’ll bring with you

• 7+ years’ experience in team management and customer onboarding, or a similar role, preferably in a SaaS or technology-driven environment.

• Demonstrated success in growing high performing teams and a culture of continuous improvement

• Superior communication and interpersonal skills, with the ability to build strong relationships internally and externally.

• Ability to manage multiple competing priorities and projects simultaneously, maintaining high standards of quality and attention to detail

• Experience with change management and driving customer adoption of new technologies.

• Strong project management skills with proficiency in tools such as Jira, Hubspot, and LMS platforms or similar platforms.

• Strong organisational skills and attention to detail, with the ability to manage multiple customer onboarding projects simultaneously.

• Problem-solving mindset with the ability to think strategically and identify innovative solutions.

• Proficiency in using office software (e.g., MS Office, Slite, Slack).

• Certifications in PMP, PRINCE2, or other project management certification is a plus, but not a requirement.

Benefits we offer

• Hybrid / Remote working

• Flexible working hours

• Worldwide career progression opportunities

• Access to co-working spaces around the world

We are a leading provider of dental technology solutions, and we are committed to developing innovative products and services that help dental professionals deliver the best possible care to their patients.If you are passionate about dental technology and want to be part of a team that is making a difference, then Henry Schein One is the place for you. We offer a variety of career opportunities, from software development to customer support. We are always looking for talented and motivated individuals to join our team.Together, we can change the future of dental care.Here are some of the ways we are changing the future of dental technology:

• We are developing cloud-based practice management software that makes it easier for dental professionals to manage their practices.
• We are developing artificial intelligence-powered tools that help dentists diagnose and treat dental conditions more accurately.
• We are developing teledentistry solutions that make it possible for dentists to provide care to patients in remote areas.
• We are developing virtual reality and augmented reality tools that help dentists train and educate their patients.

We are just getting started. We are committed to changing the future of dental care, and we need your help. Join us and be part of the team that is making a difference.

Expected salary

Location

United Kingdom

Job date

Sun, 27 Oct 2024 03:38:06 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where (hiring-jobs.com) you saw this job posting.