Managed Security Operations Practice Lead

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About the Role

The Managed Security Operations Practice Lead
is responsible for overseeing and enhancing multiple managed security services, developing and executing strategies to optimise customer outcomes, driving customer growth, and supporting revenue generation. This leadership role plays a pivotal part in implementing strategic change, developing new customer relationships, and ensuring the retention of existing customers. The role involves managing multiple team leaders responsible for various operational aspects to ensure seamless security service delivery and fostering a culture of excellence. This role reports into the Head of Fujitsu Cyber.

The candidate must be based in New Zealand for this role.

Responsibilities and Accountabilities

Strategy and Leadership

• Shape the future strategy and direction for internal cybersecurity capabilities, ensuring alignment with organizational goals and industry best practices.
• Collaborate with employees and clients to meet cybersecurity objectives and align with broader business strategies.
• Work closely with the Fujitsu Cyber leadership team to meet privacy, security, compliance, and financial objectives, fostering a collaborative environment.
• Lead comprehensive training initiatives and internal support for staff development, focusing on continuous learning and growth.
• Enhance the customer journey to improve conversion rates, retention, and maximize customer lifetime value through tailored solutions and service excellence.
• Establish and track KPIs and metrics to measure the effectiveness of growth initiatives.
• Manage budgets, forecasts, and performance reports to ensure efficient resource allocation and maximize ROI.
• Provide oversight and management of the SOC team, ensuring operational excellence.
• Support the strategic expansion of cybersecurity capabilities across the Oceania region and promote diversity and inclusion.

Business Development/Growth Enablement

• Work with internal stakeholders to grow business within existing customers and target new ones, aligning strategies with organizational goals.
• Proactively pursue new business opportunities through engagement, follow-up, and outreach efforts.
• Monitor market trends and assess client readiness to deliver mature services that focus on outcomes.
• Drive revenue growth by developing effective sales strategies and improving customer satisfaction.
• Lead the strategic expansion of Managed Security Services into Australia and other Oceania jurisdictions.
• Develop customer-centric solutions and build relationships to enhance loyalty and retention.
• Position the organization as a thought leader in the cybersecurity industry.
• Foster strategic partnerships with vendors and other stakeholders to expand service offerings and market reach.
• Establish KPIs to measure growth initiatives effectiveness, including customer acquisition rates and revenue growth.

Technical Responsibilities

• Manage the delivery of security services through continuous monitoring activities and ensure services meet industry best practices.
• Provide technical leadership for the Fujitsu SOC, ensuring services align with SLAs and other contractual requirements.
• Prioritize and deliver SOC capabilities to meet business objectives and customer needs.
• Ensure the SOC has necessary systems and technologies to provide high-level service.
• Oversee documentation of SOPs, processes, and standards for SOC activities, ensuring compliance with regulatory requirements.
• Lead service risk assessments and productivity improvements to optimize operations and enhance profitability.
• Promote a culture of continuous improvement within the SOC and stay ahead of emerging threats.
• Manage operational areas within budgetary constraints, ensuring fiscal responsibility.
• Perform capacity planning across people, processes, and technology to meet future demands.
• Identify service uplift opportunities and develop business plans for MSS projects.
• Assist with pre-sales and post-sales customer meetings to ensure seamless customer engagement.
• Stay informed on emerging cybersecurity technologies and integrate them into operations.

Requirements and Experience

Mandatory Qualifications

• Relevant certifications such as CISSP (Certified Information Systems Security Professional), CISM (Certified Information Security Manager), or equivalent are highly preferred.

Mandatory Experience

• Proven experience in a senior leadership role within a cybersecurity or managed security operations environment, with a track record of successful team management and strategic planning.
• Strong background in cybersecurity principles, technologies, and practices, with expertise in threat intelligence, incident response, and security monitoring.
• Demonstrated ability to drive business growth, manage revenue streams, and develop effective business strategies.
• Familiarity with industry standards and best practices in cybersecurity operations, including ISO 27001, NIST Cybersecurity Framework, and other relevant frameworks.
• Excellent communication and interpersonal skills, with the ability to engage with technical and non-technical stakeholders at all levels.
• Ability to adapt to changing cybersecurity landscapes, technologies, and business environments.

Desired Experience & Knowledge / Other Relevant Information

• Bachelor’s degree in Computer Science, Cybersecurity, or a related field. Advanced degrees like an MBA or Master’s in Cybersecurity are advantageous.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

• We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us. We have an excellent reputation across the region and globally.
• Best in-class reward and recognition programs flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

Commitment to Diversity, Equity and Inclusion

As an inclusive employer, Fujitsu aims to recruit a diverse range of talents to help us achieve our purpose. In line with our diversity, equity, and inclusion strategy, we highly welcome applications from women and gender-diverse people; Aboriginal and Torres Strait Islander people; Māori and Pacific people; LGBTI+ people; people with a disability; culturally and linguistically diverse people; veterans, Australian Defence Force (ADF) and emergency responders. Transgender and gender-diverse applicants can request a copy of our Frequently Asked Questions to assist with the recruitment journey.

If you don’t tick every box in this job description, please don’t rule yourself out. Research suggests that underrepresented groups tend to only apply if they meet every requirement. We focus on hiring people who value inclusion, collaboration, adaptability, courage, and integrity, rather than ticking boxes so if this resonates with you, then please apply. For more information, please email careersapac@fujitsu.com.

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