Time zones: EST (UTC -5),
MST (UTC -7),
ART (UTC -3),
UTC -4,
UTC -4:30,
UTC -3,
UTC -2 Company Overview:
We are a forward-thinking staffing agency partnering with innovative companies that prioritize exceptional customer care and operational excellence. Our clients include organizations dedicated to providing meaningful, personalized services to their customers during life’s most important moments.
Role Overview:
We are seeking a Sales Team Lead to oversee, coach, and inspire a team of 6-8 inbound sales representatives. This role blends team leadership, operational oversight, and hands-on coaching to ensure exceptional service delivery, drive team performance, and solve operational challenges. The ideal candidate thrives in a dynamic environment, excels in fostering team growth, and has a proven track record in managing inbound sales teams.
Key Responsibilities:
Team Leadership and Development
- Conduct regular 1:1s to provide feedback, address challenges, and support team growth.
- Review calls, texts, and email follow-ups to provide actionable insights for improvement.
- Assist in hiring, onboarding, and training new team members effectively.
- Foster a team culture of accountability, first-class hospitality, and continuous improvement.
Operational Excellence
- Oversee day-to-day operations, ensuring smooth workflows and no missed opportunities.
- Track and analyze performance metrics to maintain a high win rate and low error rates.
- Identify and address operational challenges promptly, working cross-functionally to implement solutions.
Sales Performance Improvement
- Coach team members to close deals effectively, driving higher win rates month over month.
- Train the team on sales frameworks, techniques, and best practices.
- Conduct regular call reviews to celebrate successes and identify areas for improvement.
Data-Driven Decision-Making
- Generate and maintain daily, weekly, and monthly performance reports.
- Use key metrics and trends to guide decisions and align strategies with business goals.
Qualifications:
- Proven experience leading and developing sales teams in inbound, call-based, B2C sales environments. (Required)
- At least 5 years of experience in sales with 2+ years in a team management role. (Required)
- Based in LATAM (Required)
- Demonstrated ability to drive team engagement, improve performance, and achieve sales targets.
- Exceptional organizational and operational management skills.
- Strong analytical skills with experience using data to inform decision-making.
- A customer-first mindset with a commitment to delivering exceptional service.
Why Join Us?
This role offers the opportunity to make a significant impact within a growing team. You’ll have the chance to shape the future of the sales operation while supporting a team dedicated to delivering exceptional results. If you are driven by leadership, data-driven decision-making, and a commitment to excellence, we’d love to hear from you!