Legal Collector (Multiple Positions)

Job title:

Legal Collector (Multiple Positions)

Company

Virginia Government

Job description

Administrative Services, Audit and FinanceSearch by job title, location, department, category, etc.Search Jobs Near MeLegal Collector (Multiple Positions)

• 5070780

• Richmond, Virginia, United States

• Department of Taxation

• Administrative Services
• Audit and Finance

• Full-Time (Salaried)

• Closing at: Apr 24 2025 – 23:55 EDT

• Department of Taxation

Title: Legal Collector (Multiple Positions)State Role Title: Admin and Office Spec IIIHiring Range: Commensurate with ExperiencePay Band: 3Agency: Department of TaxationLocation: WestmorelandAgency Website: https://www.tax.virginia.gov/work-with-usRecruitment Type: General Public – GJob DutiesThe Virginia Department of Taxation’s Court Debt Collections Office (CDCO) is seeking enthusiastic individuals to serve as Collections Representatives to assist with the collection of delinquent court fines and fees. Collections Representatives must have excellent verbal and written communication skills, the ability to multi-task and manage time well and the ability to utilize critical thinking skills while always remaining professional and empathic to the caller.In this role, you will:Work in a high call volume call center handling incoming and outgoing calls.Generate correspondence and negotiate payment arrangements for repayment of court fee and fines.Research and manage multiple databases simultaneously to efficiently work accounts currently in collections.This position will report to the agency’s Westmoreland location.This position is eligible for a hybrid telework schedule once fully trained. The weekly schedule after training would be Monday and Friday as telework days. Tuesday’s, Wednesday’s and Thursday’s are office days.The anticipated hiring salary is commensurate with experience up to $42,000.At Virginia Tax…We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, we are the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance.What we do matters. So do you.As a member of the Virginia Tax team, you can expect additional benefits such as:

• Job stability and quality of life! Enjoy your work/life balance with flexible schedule options.
• of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable
• Got student loans? You may be eligible for the
• Participation in the Virginia Retirement System, , and

Minimum QualificationsExperience working in a fast-paced, high volume call center environmentExperience in collections techniques and negotiating skillsExperience analyzing and researching financial information and relaying that information to customers in an understandable mannerStrong written and communication skills to effectively communicate with a diverse populationAbility to work independently and complete multiple assignments accurately, efficiently, and timelyStrong computer skills to include the use and navigation of MS Office products, Internet, and financial systemsEffective conflict management skills, including exceptional listening, call control, and de-escalation techniques while maintaining professionalismAdditional ConsiderationsCollection experience with local, state or federal governmentSpecial InstructionsYou will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.Consideration for an interview is based solely on the information within the application.All Virginia Department of Taxation employees must be current with filing their Virginia state tax returns ensuring they were filed in compliance with established laws, rules and regulations.Virginia Tax participates in E-verify.Selected candidate(s) will be required to consent to and successfully pass a background investigation which includes fingerprint-based criminal history, tax compliance, and DMV driving record (if applicable) checks.The selected candidate will be prohibited from performing tax or accounting services for compensation during or outside business hours.Virginia Tax is an equal opportunity employer that values diversity in the workforce. All qualified applicants are afforded equal opportunities without regard to race, sex, color, national or ethnic origin, religion, genetics, age, veteran status, political affiliation, or disability. Reasonable accommodations are available to applicants with disabilities, if requested, during the application and/or interview process. If accommodations are needed, please contact Human Resources at (804) 786-3608.Contact InformationName: Virginia Tax Talent Acquisition TeamPhone: 804-786-3608Email: hroffice@tax.virginia.govIn support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at or by calling DARS at 800-552-5019.Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

Expected salary

Location

USA

Job date

Sat, 19 Apr 2025 06:50:41 GMT

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