Lead Customer Success Manager – Remote

Job title:

Lead Customer Success Manager – Remote

Company

BMC Software

Job description

Description and RequirementsCareerArc CodeCA-JG#LI-JG1Remote: #LI-Remote“At BMC trust is not just a word – it’s a way of life!”We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead – and are relentless in the pursuit of innovation!Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC’s strategy!As a customer success manager, you will help drive our long-term go to market offering by helping our customers leverage their world-class technology and partnership with BMC so that they realize the full value of their investments.Here is how, through this exciting role, you will contribute to BMC’s and your own success:

• Lead customer success initiatives focused on satisfaction and retention for strategic accounts, driving adoption of Autonomous Digital Enterprise (ADE) solutions to accelerate business value.

• Guide customers through the Customer Success Framework, ensuring optimal technology utilization through onboarding, lifecycle engagement, adoption maturity, and acceleration plays tailored to business goals.

• Serve as the customer advocate within BMC, gathering product and experience feedback to influence product enhancements and inform long-term priorities.

• Build and maintain strong relationships with the BMC account team and ecosystem, aligning them behind the Customer Success Plan.

• Collaborate with customers to evolve their business transformation vision, develop maturity roadmaps, and establish delivery operating model governance.

• Work closely with the BMC ecosystem to consistently achieve and exceed customer satisfaction targets.

• Project & Program Management: Leverage project management skills to plan, execute, and monitor customer success initiatives, ensuring timely delivery and alignment with customer objectives. Apply program management expertise to manage multiple, complex engagements, ensuring consistency in approach, methodology, and outcomes across accounts.

To ensure you’re set up for success, you will bring the following skillset & experience:

• Must reside in Canada. Preferred: Citizen or permanent resident of Canada.

• 10+ years in customer-facing roles within customer success, consulting, or professional services, with experience managing engagements with defined milestones and outcomes.

• Experience across multiple industries, with a strong focus on Telecommunications, Financial Services, or Government agencies.

• Proven experience working with IT stakeholders and multiple business lines, with an understanding of IT and Line of Business interoperability.

• Skilled at managing relationships within complex, matrixed organizations, interfacing with sales, presales leaders, and C-level executives.

• Strong ability to simplify complex technical concepts and communicate them effectively at an executive level.

• Proven ability to build champions within customer organizations and establish a Trusted Advisor role.

• Demonstrated skills in project planning, execution, monitoring, and program oversight, ensuring structured, measurable, and customer-aligned engagements.

• A commitment to embodying and promoting BMC’s core values daily.

#LI-RemoteOur commitment to you!BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Expected salary

Location

Canada

Job date

Thu, 07 Nov 2024 23:03:19 GMT

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