Key Account Manager

Job title:

Key Account Manager

Company

DSV

Job description

DSV – Global Transport and LogisticsDSV encourages inclusivity and are committed to diversity in the workplace while welcoming applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities. Our goal is to provide an inclusive environment for all to succeed. We work with candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to Human Resources should you require accommodation during the recruitment process.Location: CAN – Saint-Laurent, Rue Beaulac
Job Posting Title: Key Account Manager
Time Type: Full TimeThe Key Account Manager is responsible for managing and developing the assigned Key Account(s) for Canada as well as meeting the objectives of growth and profitability.KEY DUTIES AND RESPONSIBILITIES

• To take overall branch development responsibility of the assigned Key Account(s)
• To promote and sell solutions based on DSV Air and Sea product offering and analyze market trends
• To increase profitability, share of wallet by cross selling on all products and services
• Develop multi-level relationships between Key Account and DSV main stakeholders
• Coordinate and monitor all Key Account activities
• Identify other Supply Chain Solutions opportunities and develop and prepare strategic proposals in collaboration with the Manager, Key Accounts
• Maintain updates on key accounts, in CRM tool
• Build and improve customer relationships, ensuring to address and resolve any key client concerns, involving internal teams as required.
• Lead MBRs/QBRs with key accounts
• Act as a team lead in supporting other key account managers on operational and administrative functions
• Ensure full adherence to DSV Global Sales Process

Quality, Health & Safety:

• Supports organizational commitment to ISO 9001, ISO 45001 certification – Montreal location
• Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment and follow all requirements as set out in the DSV Quality Health Safety Environment policy.
• Staff are required to ensure that their day-to-day activities embrace sustainability, Health and safety therefore reducing the impact upon the environment, supporting the communities we work in and reducing incidents in the workplace.

QUALIFICATIONSEducation and Experience

• Education in supply chain logistics, international transportation, or a related field of study.
• Minimum of 3 years prior Inside Sales experience
• Minimum 5 years of international transportation industry experience or, account management experience
• CIFFA certificate, an asset

Skills and Competencies

• Good command, both verbal and written, English and French skills.
• Ability to create collaborative engagements and active listening
• Service oriented and able to resolve customer grievances
• Strong interpersonal skills, building professional relationships internally and externally
• Strong problem-solving skills and analytical skills
• Ability to multi-task, plan, prioritize and manage time effectively to meet goals and achieve results
• Both a team builder and a team-player
• Excellent organizational and time management skills
• Be authentic, approachable, open, and honest
• Act as a role model for DSV values and adhere to the Code of Conduct

Language and Computer Skills

• English and French are the principal languages for this position. Written and spoken
• Ability to communicate effectively in a diverse multicultural environment.
• Advanced knowledge of Microsoft® Office Software (Excel®, Word, PowerPoint® and others)
• Proficient in Customer Relationship Management tools (CRM)
• CargoWise experience, an asset

Physical Demands

• Prolonged periods sitting and standing at a desk and working on a computer
• Occasional travel may be required
• Regular working hours apply for this position, at times, working beyond these hours may be required by business needs.

At DSV, we keep supply chains flowing in a world of change. We provide and manage supply chain solutions for thousands of companies every day – from the small family-run business to the large global corporation. Our reach is global, yet our presence is local and close to our customers. Approximately 75,000 employees in over 80 countries work passionately to deliver great customer experiences and high-quality services. We aspire to lead the way towards a more sustainable future for our industry and are committed to trading on nature’s terms.DSV is a dynamic organization that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals.Visit and follow us on , and .FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information, such as credit card or banking information. Our recruiters have an @dsv.com or @ca.dsv.com email address. If you question the legitimacy of any DSV job posting, please reach out to HR@ca.dsv.com.open/closeKey Account ManagerSaint-Laurent

Expected salary

Location

Saint-Laurent, QC

Job date

Fri, 15 Nov 2024 03:19:39 GMT

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