IT Operations Specialist

General Role

Responsible for the administration of business systems, tools and IT operational needs of the business. Maintain and optimise local company networks and servers. Be responsible for device and password management. Oversee data backup and system security operations (e.g. user authorisation, firewalls) Manage installations, upgrades and configurations of hardware and software.

Major Responsibilities:

• Ensure that the underlining network infrastructure and its associated technologies operate efficiently, perform within agreed targets and deliver a secure platform for the daily operations.
• Ensure strong alignment and participation with the Global and Regional IT projects and tools.
• Provide guidance and perspective on Innovation (process and equipment).
• Provide strong guidance and leadership in the support of the day-to-day IT Operations’ activities (both infrastructure and applications inclusive), in handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays, outages and quickly resolve ongoing issues.
• Ensures mission critical software/services and systems are available and accessible to all users as required.
• Manage the data center, technology implementation, capacity planning/scaling, and operations for systems that are supporting multiple business systems and functions. Provide proactive monitoring, alerting, and reporting processes and procedures to ensure optimal system performance.
• Manage a combination of internal team members and vendor services to effectively accomplish goals.
• Develop and implement processes and procedures and ensure they are followed consistently across the IT organization noting IT security guidelines and processes.
• Ensure compliance with hardware/software updates and lifecycle methodologies.
• Works with IT and Business Teams to identify technical/functional requirements for all initiatives.
• Participates in the Disaster Recovery Planning and testing. Oversees an annual DRP test for all critical business systems.
• Create, facilitate and administer face to face trainings and e-learning modules to wider office and retail teams.

• Ensure adherence to security, audit compliance and internal control rules.

Requirements & Capabilities:

• Degree in computer science, engineering or relevant field.
• 5+ yrs experience as an IT Operations Administrator or similar role with experience in enterprise level IT environments across Operations, Infrastructure and Cyber Security.
• 5+ years’ experience in delivering service management in an enterprise environment, including strategic and tactical service management/assurance process improvements.
• Certification in Project Management (PMI/Scrum), Cloud and Security (CISSP, CISM, CISA, ISO 27001), Microsoft and Cisco Technologies will be a plus.
• Proficiency in Microsoft applications such as Word, Excel, Outlook, Teams with additional experience in SAP, Cegid, and Adyen considered a plus.
• Database Management – Ability to work with MySQL, PostgreSQL, or NoSQL databases.
• Proven experience in vendor management and outsource IT services.
• Experience in analysis, implementation and evaluation of IT systems and their specification.
• Good hands-on skills on computer systems (hardware/software), networks etc.
• Excellent organizational and leadership skills with strong stakeholder management experience.
• Outstanding communication abilities.
• Excellent English communication skills.

Application 

In your cover letter, please answer the following questions:

• What is your motivation to apply for Hermès?
• What do you know about Hermès?

Eligibility 

To be an eligible candidate for this position, we kindly ask that you have full working rights within Australia. 

Our Commitment 

Family is at the heart of Hermès. At Hermès Australia, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès Australia we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. 

At Hermès, we are proud to be an equal opportunity workplace. It is the policy of Hermès that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, colour, religion, sex, age, nationality, disability, or any other basis prohibited by applicable law.

 

“A creator, artisan and seller of high-quality objects since 1837, Hermès is an independent, family-owned French house that employs nearly 23 200 people worldwide. Driven by its permanent entrepreneurial spirit and consistently high standards, Hermès cultivates the freedom and autonomy of each individual through responsible management. The company perpetuates the transmission of exceptional know-how through strong territorial anchoring that respects people and resources. Sixteen artisanal métiers feed the creativity of the house, whose collections are presented in nearly 300 stores around the world”