IT Operations Manager

Job title:

IT Operations Manager

Company

Dataiku

Job description

At Dataiku, we’re not just adapting to the AI revolution, we’re leading it. Since our beginning in Paris in 2013, we’ve been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we’re the architects of Everyday AI, enabling data experts and domain experts to work together to build AI into their daily operations, from advanced analytics to Generative AI.What about Dataiku IT team?Dataiku’s IT organization is composed of the IT Operations, IT Support, and Security teams.Within the IT organization, the IT Operations team is responsible for the:

• Applications (50+, including Google Workspace, Slack, Zoom …)
• Devices (fleet composed mainly of MacOS, but also Windows and Linux)
• Services
• Networks

that enables Dataiku employees to work efficiently.How you’ll make an impactDataiku is looking for a talented IT Operations Manager to join the team. We are looking for an energetic individual with organizational skills, communication skills, and a strong technology background.You will report to the Senior Manager of IT Ops Engineering, and work closely with the IT (Support, Operations, Security) and Infrastructure teams.As an IT Operations Manager, your role will be twofold:

• actively participate in our daily IT Operations
• manage IT projects, both led by IT or by other departments (eg: People, Marketing, Product)

Here’s a taste of how you can help the team:Participate in our daily IT operations (SaaS management, configuration review, automation, escalation point for IT support, share and implement continuous improvement)

• Contribute to the improvement of our IT operations (review and standardization of our processes)
• Manage projects autonomously – in collaboration with internal stakeholders and vendors

• Collect requirements/needs from internal stakeholders
• Write specifications and collaborate with technical teams
• Lead the project delivery
• Participate in the definition and update of our IT roadmap
• Collaborate daily with the whole IT department: Support, Security, Infra
• Build and maintain relationships with key partners, both within Dataiku and among our suppliers (in collaboration with the Procurement)

Some examples of projects you may manage:

• Implementation/Replacement of a SaaS application
• Automate SaaS operation to reduce IT manual workload and improve lead time
• Preparation for an upcoming audit (in collaboration with the Compliance team)
• Coordinate IT work for an office move or major internal/external events

What you need to be successful

• Have +3 years of experience working in IT, especially in those fields: Operations, Service Delivery, Project Management
• Have a strong interest in and knowledge of corporate IT topics (SaaS, device management, security, etc.)
• Appreciate collaborating with various departments and technical teams
• Are an organized, resourceful, process-oriented mind, with an ability to work with autonomy
• Have excellent verbal and written communication skills (French & English)

Bonus (not mandatory)

• You are willing to become an expert on some of our key applications (e.g., Google Workspace, Slack, our ticketing system, etc.)
• You like to document and share best practices
• You can build reports to track our performances LI-Remote

What are you waiting for!At Dataiku, you’ll be part of a journey to shape the ever-evolving world of AI. We’re not just building a product; we’re crafting the future of AI. If you’re ready to make a significant impact in a company that values innovation, collaboration, and your personal growth, we can’t wait to welcome you to Dataiku! And if you’d like to learn even more about working here, you can visit our .Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment. If you need assistance or an accommodation, please contact us at:

Expected salary

Location

Paris

Job date

Fri, 18 Oct 2024 03:30:21 GMT

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